cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
3 2 0 0
Message 1 of 5
157
Flag Post

Solved!

OMEN X by HP 35 Curved Display no repair options at all during this pandemic. How to fix?

HP Recommended
OMEN X by HP 35 Curved Display
Microsoft Windows 10 (64-bit)

I have been sitting with a dead OMEN X by HP 35 Curved Display that stopped working after a year and looking for a way to repair it. The warranty is expired.  I have tried all the currently available options on the HP site regarding my product and can only get the runaround via Virtual Agent which leads me only to here. There is no real person or phone # able to be called.

The official HP service centers in my area (southern california) are not able to repair monitors. Is there any way to do an HP repair during these hard times, or do I need to find a 3rd party generic repair center for monitors?

 

I just want to repair my monitor already!

4 REPLIES 4
Highlighted
HP Support Agent
HP Support Agent
10,189 10,192 435 683
Message 2 of 5
Flag Post
HP Recommended

@Lakermouse Welcome to HP Community!

 

I understand that the OMEN X by HP 35 Curved Display no repair options at all during this pandemic.

 

In that case, I would suggets you conatct our phone support and check for the support option. They will help you.

 

Or you can conatct the local service center for repair.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Reply
0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 3 of 5
Flag Post
HP Recommended

Hi Praveen,

 

Thank you for your reply in helping me to solve my matter. 

Unfortunately I have already tried your solution as detailed in my original message!
There is a link to the community forums (here), and there is simply no phone # listed and the only chat agent available is the Virtual Agent which leads me to making this post! 

The  HP Service Center Locator which "helps you to locate the nearest HP Service Centers" in a 100 mile radius only results in a company that I contacted which told me they don't service displays at all.

 

Since your solution steps are the same course of action I have already taken, I am truly stuck without a clue on how to proceed outside of finding a 3rd party generic repair center.

 

Thank you once again for your time and consideration in this matter.

 

Reply
0 Kudos
Highlighted
Level 15
Level 15
12,513 12,309 1,703 4,771
Message 4 of 5
Flag Post
HP Recommended

Hp - Hewlett Packard Service Center California

https://www.ampronix.com/hp-medical-display-monitor-screen-service-repair-replacement/

https://www.yelp.com/biz/micro-computer-center-los-angeles-4

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Highlighted
Author
New member
3 2 0 0
Message 5 of 5
Flag Post
HP Recommended

Thank you! This information is better than what the support pages have returned. I will call around to this list to see who can repair the monitor and report back for anybody in a similar situation.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation