Omen 25L stuttering constantly - Windows 11/AMD BIOS update?

[hilarygg]

I bought this computer in June (came with Windows 11) and have been having issues ever since. First it was the constant wake-from-sleep thing, crashing while powering on/off, audio fade-in--all seem to be Omen issues--but the main one that I haven't been able to sort out on my own is the stuttering (which looks like this). I've been working with audio and the stuttering is preventing me from getting anything done. I've updated/reinstalled drivers, tried Windows troubleshooting, lots of restarts... no luck.

According to AMD's site and even HP agent answers, this appears to be an issue with Windows 11's TPM requirement and AMD's motherboards not playing nicely. From the support agent: "Yes it will be fixed and It is for all AMD Ryzen Processors." That reply was from March, the AMD update rollouts started in May, and it's August now and still not fixed. 

When will we get support?

Is there a reasonable workaround until then? Please, this is driving me insane!

My board is B550, processor is AMD Ryzen 5 5600X, and my BIOS is on version F.13.

[ub6424]

Hello @hilarygg 

Sorry to hear that you are having problems ... 

To help you I need to know the product number (p/n) of your computer !

You will find this information on the back/rear/side of your computer in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

or

press [windows key] + r

( run command )

msinfo32

copy / paste the System SKU value and BIOS Version/Date value

msinfo32

[hilarygg]

Hey, thanks for checking this out! Here's my info:

SKU: 1Z1C2AV

BIOS version/date: AMI F.13, 3/29/22

[ub6424]

Hello @hilarygg 

(1) Something is wrong here. It looks like HP rolled out BIOS F.13 some time ago and it caused problems because it is currently no longer available in HP software repository. This is suspicious !

(2) Bad news: HP prevents BIOS downgrade !

Latest bios -> BIOS F.12 Rev.A

(3) HP warranty valid -> Contact HP Support. They should fix everything

--- Alternative solution: Install < windows 10 >

You need to prepare <USB flash drive>

Use official Microsoft method:

https://www.microsoft.com/en-us/software-download/windows10ISO

After installation is done, get software and drivers

-> OMEN 25L Desktop PC GT12-1000a

( Choose operating system option <Windows 10 Version 20H2 (64-bit) or later> )

(4) Please report your results

[Prométhée]

hi

HP Consumer Desktop PC BIOS Update (ROM Family SSID 8876)

F.13 Rev.A

13.7 MB

May 5, 2022

Download

She still seems available

Description:

This package provides an update to the HP Consumer Desktop PC BIOS (ROM Family 8876) for supported models running a supported operating system

Fix and enhancements:

- Update HP Basic Diags to 2.2.8.0

[hilarygg]

Hmm, the one listed for my product is F.12 Rev. A. I don't know how I ended up with F.13--I'm not a "mess around with the BIOS kind of person. And I would really rather not brick my new pc.. I'll try to get in touch with support! Update to follow, hopefully.

[hilarygg]

Okay, I have had time to sit down with this lately, but I do now. How on earth do I contact HP? I was hoping an agent would see this because the support page just sends me in circles. Select your product > select the issue (I pick "other" or sometimes "slow computer") > select your product.... 😐 And clicking "contact a support agent or whatever just leads to that loop. I'll keep trying but any advice would be amazing. Then I can get down to the bottom of this BIOS mystery.

[Prométhée]

hi

On the HP site, if it doesn't work try another browser
sometimes nothing to do, so check with hp support assistant
Select your product and click tel
I'm not sure of the result, because for me, in France, with one more product Out of warranty

Current time 6:02 p.m. it shows me

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