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Omen 870-224 Ram Upgrade (Dimm: Not installed?)

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Omen 870-224
Microsoft Windows 10 (64-bit)

Hi! I recently have tried to upgrade my ram from 8 gb to 16 gb. 

I bought 2 8 gb stick as followed: https://www.bestbuy.com/site/corsair-vengeance-lpx-series-16gb-2pk-8gb-2-4ghz-ddr4-desktop-memory-bl...

 

I plugged both sticks into the available ram slots and only one is currently working. 

I tried switching both rams to different slots to see if it was the ram itself but both seem to be working fine.

I also tried starting up the computer with f2 to check bios and it says for the 2nd one that "Dimm: Not installed" and even upgraded my bios as well. Any help would be appreciated. Thank you.

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Thats a problem with either the motherboard or the cpu. You can try and see if the stick that came with the computer will work in the second slot 

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I tried that as well and it didn't work 😕

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