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‎03-05-2019 06:03 PM

HP Recommended
Product: Omen 870-224
Operating System: Microsoft Windows 10 (64-bit)

Hi! I recently have tried to upgrade my ram from 8 gb to 16 gb. 

I bought 2 8 gb stick as followed: https://www.bestbuy.com/site/corsair-vengeance-lpx-series-16gb-2pk-8gb-2-4ghz-ddr4-desktop-memory-bl...

 

I plugged both sticks into the available ram slots and only one is currently working. 

I tried switching both rams to different slots to see if it was the ram itself but both seem to be working fine.

I also tried starting up the computer with f2 to check bios and it says for the 2nd one that "Dimm: Not installed" and even upgraded my bios as well. Any help would be appreciated. Thank you.

1 person had the same question
2 REPLIES 2

‎03-05-2019 06:15 PM - edited ‎03-05-2019 06:16 PM

HP Recommended

Thats a problem with either the motherboard or the cpu. You can try and see if the stick that came with the computer will work in the second slot 

HP OMEN 7700 I7 1070 gtx
MSI GT73VRE TITAN
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‎03-05-2019 07:01 PM

HP Recommended

I tried that as well and it didn't work 😕

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