Omen Audio Lab - Audio Driver Not Installed

[D-Lucifer]

I already have latest audio drivers installed.

Hello, my Omen audio lab no matter what I do simply displays "Audio driver not installed. Please go to Windows Update Download driver." I am using Omen Mindframe headphones.  Thank you in advance!

[Photoray002]

Hello @D-Lucifer 

I'm not sure whats happened or what you've done to troubleshoot it, so all I can do is offer some suggestions.

Open the Device Manager and see if the Mindframe is listed under Audio Devices. If it is, right click on the Mindframe Headset and update it.

If it does not find anything, then right click again and uninstall it and the microphone, then reboot.

If that does not work, go to Windows updates and force a search. Click on the Search for Updates button even if it shows its up to date. Run the updater from the HP Support Assistant after that.

IF still no joy, uninstall the Omen Command Center and reboot.

Go to this link and reinstall it...  Get OMEN Command Center - Microsoft Store 

Then install this update...  Get HP System Event Utility - Microsoft Store 

Does any of this help?

[D-Lucifer]

Thanks for your reply,

and yes i have tried your suggestions, but the out come is still the same as the omen audio Lab still says to audio driver not installed and tried troubleshooting but it only suggest problem with the audio which it works fine.

The only different i can spot between the screen shot you posted of the device manager is that in your it says "Mindframe Headset (OMEN Mindframe) but in mine in the brackets it says "Mindframe Headset (2- OMEN Mindframe)". im not sure if the 2 is model of the headphones or if it is any significant to the problem i am having??

[D-Lucifer · Accepted solution]

hello back again i wanted to let you know i have resolved the problem and the problem was in the microphone settings, the omen command center did not have access to my microphone and so i gave it permission and that resolved the situation.

i was unsure why the command center didn't have permission in the first place but i'm happy the situation is fixed.

[NPeter1]

Hey D-Lucifer!

Thank you for your help! This was the problem with my Omen Command center and microphone settings too.. And now it works like a charm. 🙂  

[Photoray002]

@D-Lucifer 

OK thanks for the heads up. It might be a result of the latest version of the command center. When ever there is a major change, you can bet somethings gonna break. Ill make a note of it.

Thanks again. 🙂

Edited to add to a question you also asked...

The (2-omen) shouldn't be a version of your headphones. That usually indicates a double device install.

If you uninstall everything in the device manager related to the Omen Headphones (including any stored drivers for it if it asks), then reconnect your headphones, it should install again and make it show correctly.

NOTE: You would need to also enable Show Hidden Devices in the View tap in the Device Manager also. Then find any greyed out devices for the headset and anything that might show up under Unknown Devices, if that is there also.

[D-Lucifer]

Hello NPeter1

I am glad my post helped you. To be honest I don't even know how I found the solution 😅 I just got lucky.

Anyways stay safe 

[D-Lucifer]

Hello Photoray002

Okay I will try that one's im on my PC.

and is it bad if you have a double install and should I keep an eye for any other devices that might have an number out if place.

Thanks again and stay safe 😊

[Photoray002]

If its there as two devices, then its a good idea in my opinion so you don't have any conflicts with the device later.

[Aditwahyuw]

hello, i cant find omen command center in my microphone privacy setting.