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JRiddle
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Omen Command Center Benchmark not working after HP Inc. Firmware 15.21.0.0 Update

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Omen Obelisk 875-1023
Microsoft Windows 10 (64-bit)

Windows Update recently applied a BIOS update called "HP Inc. - Firmware - 15.21.0.0" to my system.

After this update, The Benchmarking function in Omen Command Center - Overclocking no longer runs to completion, freezing at 2%.

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praveen196
HP Support Agent
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@JRiddle Welcome to HP Community!

 

I understand that after windows update and BIOs update, you are not getting an overclocking option in the omen command center.

 

Please rollback the BIOS and check.

 

Press the Windows key and then followed by the key "B" this time and then the power button for around 3-4 seconds, then release the power button and continue to hold windows+B for 3-4 seconds more.

 

If the issue still persists, please perform the below steps and check.

 

Procedure 1: Ensure the OMEN Commend Center and OS are at the latest versions.

Step 1: Upgrade the OMEN Commend Center and OS to the latest version.

  1. Click the Search icon.

  2. Type Microsoft Store in the search field.

  3. Launch the Microsoft Store.

  4. Select Downloads and updates.

  5. Click Get updates. If there are OMEN Command Center or HP System Event Utility updates available, proceed and update them to the latest versions.

Step 2: Perform Windows Updates.

  1. Click Start.

  2. Click the Settings icon.

  3. Select Windows Updates.

  4. Select Check for updates.

  5. Download and install all updates (a restart may be required).

Step 3. Check for driver and BIOS updates for your computer through the HP Support Assistant app, or from HP Customer Support - Products.

Procedure 2: Uninstall, then reinstall the OMEN Command Center.

NOTE: 

If the issue is not resolved by updating OMEN Commend Center and OS, perform the steps to uninstall, then reinstall the OMEN Command Center.

  1. Click Start.

  2. Click the Settings icon.

  3. Select Apps.

  4. Locate the OMEN Command Center, and click Uninstall. Allow the uninstall process to complete (a restart may be required).

  5. Click the Search icon.

  6. Type Microsoft Store in the search field.

  7. Launch the Microsoft Store.

  8. Locate OMEN Command Center.

  9. Select Get to re-install the OMEN Command Center.

Procedure 3: Use the OMEN Command Center feedback feature to contact with HP for further assistance, or call HP service for support.

  1. Launch the OMEN Command Center.

  2. Select Feedback to provide feedback to HP team.

  3. Select Automatically attach my log files to help HP support team debug the issue.

  4. Select Send Email to provide log files.

 

Please refer to the following link.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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praveen196
HP Support Agent
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@JRiddle 

 

I did not hear back from you yet. Please let me know whether your issue is resolved or you need additional help. 

 

Cheers 🙂 

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JRiddle
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I tried to rollback the BIOS but the instructions led to the system shutting down unexpectedly rather than rollback.

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Riddle_Decipher
HP Support Agent
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@JRiddle I'm afraid if the device had issues when recovering the BIOS, it could lead to a hardware malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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