Omen Command Center Challenge won... Reward email not sent.

[MrSpagHeddy]

Hello, I won a challenge for the $50 Best Buy Gift card yesterday and I have not received an email to collect/accept my reward. Has anyone else experienced this issue, and if so how did you resolve it and accept the reward? TYIA

-Michael

[asmita6658]

Hi @MrSpagHeddy

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[MrSpagHeddy]

Also, I won the Target $50 challenge as well and the same thing happened without receiving the email. Will the same team be able to help resolve bothe of the issues? Thank you for your help.