• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎10-05-2019 05:53 PM

HP Recommended
Product: Omen Command Center
Operating System: Microsoft Windows 10 (32-bit)

Omen Command center will not open, just sits on the screen but never opens the app. Tried uninstalling and reinstalling a few times, updated my bios. Any ideas, Have not been able to talk or get through to anyone at HP support.

5 REPLIES 5

‎10-05-2019 06:37 PM - edited ‎10-05-2019 06:40 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

Gee, don't know what to tell you.

 

Photoray002 and I have been trying to solve the same problem at this thread (Link).

 

??

 

Maybe HP programmers should take a look at this.

 

Regards

Was this reply helpful? Yes No

‎10-06-2019 05:05 AM

HP Recommended

@HeavyOnDaSticks 

 

What is your full Product number of your Omen?

You can find it in the HP Support Assistant.

Was this reply helpful? Yes No

‎10-06-2019 10:40 AM

HP Recommended

880-050 desktop. Thanks for the response.

Was this reply helpful? Yes No

‎10-06-2019 02:46 PM

HP Recommended

OK thanks. Been a few users now with this issue and I am going to pass the info along to HP monday.

 

Just to make sure you have done everything, try this...

Also need to update this... Get HP System Event Utility - Microsoft Store 

and reinstall this... OMEN Command Center SDK Package sp98588.exe

The force Windows updates to search for more updates, even though its says its up to date.

Click the Check for Updates button. If updates are already pending, install them and reboot.

Go back and do it again until no more are found.

 

Does it help?

 

 

Was this reply helpful? Yes No

‎10-06-2019 03:26 PM

HP Recommended

Also another user just informed me he had a similar issue. He had install a GPU tool that included Riva Tuner in it.

Do you have any tools like MSI Afterburner or other GPU 3rd party tools installed?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.