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‎10-14-2018 04:02 AM - edited ‎10-14-2018 04:03 AM

HP Recommended
Product: HP Omen Desktop 870-224
Operating System: Microsoft Windows 10 (64-bit)

Dear HP and the community,

 

I've bought a Omen Desktop by HP, it's a 870-224. Now I downloaded Discord (a platform where you talk with your friends in a voicechat) and my voice didn't work. I have 2 cables from my headset, a sound cable and a mic cable. Now on the front of my desktop there are 2 holes. one is from sound and one from mic. I put both of my cables from my mic in the holes in the FRONT of my desktop and only sound works, Mic doesn't recognize.. Now I've basically tried everything and came here for help. I bought a PC from you guys so I want guaranteed mic working. Please help me, I'm pretty decent in English language so I would like to have a solution!

 

Thanks for helping me, I appreciate it.

 

Yours Faithfully,

 

BlueInstant

2 people had the same question
14 REPLIES 14

‎10-14-2018 12:26 PM

HP Recommended

Hello @BlueInstant

 

Have you went into the Sound settings and made sure the headset mic is set as the default mic?

Type Sound Setting in the Search Bar (Cortana) and hit the Enter key.

When the little window pops open, choose the Recording tab.

Make sure the Headset mic is seen and chosen as the Default Device.

 

It its not see or if it is but its still not working, can you test the mic on another computer? Its possible the mic doesnt work.

Ive had several headsets that had faulty mics.

You can also plug in a stand alone mic to test with also.

 

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‎10-14-2018 12:28 PM

HP Recommended

If the headset mic works in Windows but not discord, you need to set the headset mic as default in the discord settings.

Discord voice settings.JPG

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‎10-15-2018 03:07 PM

HP Recommended

Hey,

it doesn’t work on my whole pc

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‎10-15-2018 03:09 PM

HP Recommended

Hi!

my mic worked on my previous PC it was the same headset

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‎10-15-2018 03:20 PM - edited ‎10-15-2018 03:22 PM

HP Recommended

Is the Headset mic is seen and chosen as the Default Device in the Sound Settings?

Have you also tried the mic port on the back of the tower?

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‎10-16-2018 07:43 AM

HP Recommended

Knipsel.PNGI already had this when it still didnt work. it still doesnt work. Im really upset of HP by giving me this problem when I bought a pc from them. Please tell me you can help me fixing this

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‎10-16-2018 07:45 AM

HP Recommended

I already have tried that early and didnt work on the back of the tower.

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‎10-16-2018 11:28 AM - edited ‎10-16-2018 01:04 PM

HP Recommended

You should be able to see the headset name in the properties also.

Like this for example...

 

turtle beach headset.JPG

sound settings mic.JPG

 

What headset are you using?

It would appear the plug is not making contact properly.

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‎10-16-2018 01:21 PM

HP Recommended

you're right. my mic is  'the Gembird MHS-001-GW'. It has a mic on it.  Please help me make it work

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