cancel
Showing results for 
Search instead for 
Did you mean: 
BlueInstant
Level 1
9 8 0 2
Message 1 of 15
1,255
Flag Post

Omen HP Desktop 870-224 microphone issue

HP Recommended
HP Omen Desktop 870-224
Microsoft Windows 10 (64-bit)

Dear HP and the community,

 

I've bought a Omen Desktop by HP, it's a 870-224. Now I downloaded Discord (a platform where you talk with your friends in a voicechat) and my voice didn't work. I have 2 cables from my headset, a sound cable and a mic cable. Now on the front of my desktop there are 2 holes. one is from sound and one from mic. I put both of my cables from my mic in the holes in the FRONT of my desktop and only sound works, Mic doesn't recognize.. Now I've basically tried everything and came here for help. I bought a PC from you guys so I want guaranteed mic working. Please help me, I'm pretty decent in English language so I would like to have a solution!

 

Thanks for helping me, I appreciate it.

 

Yours Faithfully,

 

BlueInstant

14 REPLIES 14
Photoray002
Level 15
Level 15
12,369 12,157 1,270 3,966
Message 2 of 15
Flag Post
HP Recommended

Hello @BlueInstant

 

Have you went into the Sound settings and made sure the headset mic is set as the default mic?

Type Sound Setting in the Search Bar (Cortana) and hit the Enter key.

When the little window pops open, choose the Recording tab.

Make sure the Headset mic is seen and chosen as the Default Device.

 

It its not see or if it is but its still not working, can you test the mic on another computer? Its possible the mic doesnt work.

Ive had several headsets that had faulty mics.

You can also plug in a stand alone mic to test with also.

 

0 Kudos
Photoray002
Level 15
Level 15
12,369 12,157 1,270 3,966
Message 3 of 15
Flag Post
HP Recommended

If the headset mic works in Windows but not discord, you need to set the headset mic as default in the discord settings.

Discord voice settings.JPG

0 Kudos
BlueInstant
Author
Level 1
9 8 0 2
Message 4 of 15
Flag Post
HP Recommended

Hey,

it doesn’t work on my whole pc

BlueInstant
Author
Level 1
9 8 0 2
Message 5 of 15
Flag Post
HP Recommended

Hi!

my mic worked on my previous PC it was the same headset

0 Kudos
Photoray002
Level 15
Level 15
12,369 12,157 1,270 3,966
Message 6 of 15
Flag Post
HP Recommended

Is the Headset mic is seen and chosen as the Default Device in the Sound Settings?

Have you also tried the mic port on the back of the tower?

0 Kudos
BlueInstant
Author
Level 1
9 8 0 2
Message 7 of 15
Flag Post
HP Recommended

Knipsel.PNGI already had this when it still didnt work. it still doesnt work. Im really upset of HP by giving me this problem when I bought a pc from them. Please tell me you can help me fixing this

0 Kudos
BlueInstant
Author
Level 1
9 8 0 2
Message 8 of 15
Flag Post
HP Recommended

I already have tried that early and didnt work on the back of the tower.

0 Kudos
Photoray002
Level 15
Level 15
12,369 12,157 1,270 3,966
Message 9 of 15
Flag Post
HP Recommended

You should be able to see the headset name in the properties also.

Like this for example...

 

turtle beach headset.JPG

sound settings mic.JPG

 

What headset are you using?

It would appear the plug is not making contact properly.

0 Kudos
BlueInstant
Author
Level 1
9 8 0 2
Message 10 of 15
Flag Post
HP Recommended

you're right. my mic is  'the Gembird MHS-001-GW'. It has a mic on it.  Please help me make it work

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation