Omen Laptop Keyboard Issue

[tredawn]

The ''D'' key isn't working on my laptop I've tried resetting PC, using hardware diagnostics and it still continues not to work, I even used a external keyboard and it worked on there and not my PC. How can I get this fixed, I have no warranty.

[Hawks_Eye]

Hi @tredawn 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like the issue is isolated to your laptop's built-in keyboard, as the external keyboard works fine. 

Here are some steps you can take to address the problem:

Step 1: Check for Physical Damage

1. Inspect the "D" key for any visible damage or debris.
2. Use compressed air to clean around the key and ensure nothing is obstructing it.

Step 2: Reinstall Keyboard Drivers

1. Open Device Manager (search for it in the Start menu).
2. Expand Keyboards, right-click your laptop's keyboard, and select Uninstall device.
3. Restart your laptop to allow Windows to reinstall the driver automatically.

Step 3: Update Keyboard Drivers

1. Visit the HP Support website and search for your Omen laptop model.
2. Download and install the latest keyboard drivers or firmware updates.

Step 4: Test in BIOS

1. Restart your laptop and press F10 repeatedly to enter the BIOS.
2. Test the "D" key in the BIOS menu. If it doesn’t work here, it’s likely a hardware issue.

Step 5: Replace the Keyboard

If the issue persists, the keyboard may need to be replaced. Since your warranty has expired:

1. You can purchase a replacement keyboard online (ensure compatibility with your Omen model).
2. If you're comfortable with hardware repairs, follow a tutorial or guide to replace the keyboard yourself.
3. Alternatively, take the laptop to a local repair shop for professional assistance.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye