01-07-2019 09:59 PM
Was transferring files to a sandisk and the computer shut down. There are no signs of life other than a green light on the power supply. It will not power on, no fans, do video output, etc. Purchased new on 12/1/18 from Walmart; however, HP shows the warranty has expired.
01-07-2019 10:06 PM
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01-11-2019 12:33 PM
I provided the receipt as requested and my warranty was updated. However on Tuesday I was told and verified by email that I would receive a box to ship the PC in for repair within 2-3 days. It has now been 3 days and no box has even been shipped out much less received.
After calling today I was told my order was “pending” and the specialist wasn’t sure what that meant.... I’m now waiting on a “call back.”
Just about Every support person I have dealt with keeps telling me to return the PC to Walmart. That isn’t what I want to do. I want it repaired, but apparently HP is trying to force my hand anyway.