01-27-2019 10:15 AM
Grandson wants to use 2 monitors. We unlocked USB socket at rear of computer but will not connect 2nd screen
01-27-2019 08:43 PM
Not sure what you mean when you say you unlocked a USB socket, but USB does not deliver video signal.
You have to use a video out port like HDMI or DisplayPort.
What is the full model or product number of that computer and I can see what kind of ports it has.
You can find the 7 digit product number if you open the HP Support Assistant.
01-30-2019 12:59 PM
Hi Photoray002. Thanks for reply. Yes port we unblocked was hdmi. PC is Omen 4JT54 EA. The port was blocked with plastic cover which we removed Grandson (10) is a gamer and likes to have 2 screens running If you have a solution we would be grateful. Thanks
01-30-2019 06:53 PM
No wonder. That was covered for a reason. It wont work.
You have a GTX 1080 video card installed separate from the cpu.
You have to use the ports on the card itself.
Here is a photo I found on the web and modified to further explain which one to use...
01-30-2019 07:01 PM - edited 01-30-2019 07:03 PM
Also, if you are trying to use two monitors and they both use HDMI cables, you will have to get an adapter for either the DVI port or one of the 3 Display ports that are also on that card.
You can also buy a straight cable that is HDMI on one end and Displayport on the other
Best Buy sells adapters, or you can order them online.
Here is an example from Amazon...
02-02-2019 04:49 AM
Once you have a dedicated gfx onboard will be autoomaticaly disabled in bios , no need to use that port anyway instead use aditional port from your gfx , if you need aditional HDMI you need to search for dipalyport to hdmi cable or adapter , problem solved .