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‎02-07-2022 09:38 AM - edited ‎02-07-2022 10:40 AM

HP Recommended
Product: OMEN by HP 875-1000 Obelisk Desktop PC (5MG70AV)
Operating System: Microsoft Windows 11

For about a month I've been having the issue where when I try turning my computer on it won't actually boot up. The tower lights up and so does my keyboard and monitor, not the mouse, but it doesn't do anything from there. The fans run and there are no blue screens or beeps or any lights indicating an error.

 

When this first happened I thought it was a psu issue so I took out the 500w and replaced it with a 650w. This seemed to fix the issue for about a week until I went to turn it on one morning and it started to have the same issues. I did my usual thing of unplugging it and replugging it since that worked before but it completely died then. I left it unplugged since I had to go to work and went I got home and plugged it back it booted up like normal with no issues. Unfortunately, after about 30 minutes it shut down when I wasn't even near it and went back to the same issue of the tower starting up but not booting up.

 

Thinking it was maybe where it was plugged in I moved it, seemed to run normally for a day until this morning.

 

I've tried everything I can think of to fix this computer but nothing seems to work for more than a day or two or until it gets turned off. Everything is pointing towards a hardware issue but I don't know where to look anymore.

 

Also, I got the computer less than a year ago and was refurbished.

 

Any help would be great.

Category:
1 REPLY 1

‎02-07-2022 10:58 AM

HP Recommended

Hi

Less than a year, but the warranty was one year, or less (was refurbished. ), it may depend on the seller, I've seen that sometimes it's just a 6 month warranty for example
If still under warranty, contact the dealer
can you identify the exact model, because with the reference ..

https://support.hp.com/us-en/product/omen-by-hp-obelisk-desktop-pc-875-1000i/25644598/model/38225654...

 

motherboard specifications, Edoras

and if this motherboard, bios version?

 

 

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