• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
Omen 30L
Microsoft Windows 10 (64-bit)

I ordered an Omen 30L on November 25. The estimated ship date is December 23 and estimated delivery date is December 28 and the status is still at order confirmed. I ordered as express shipping so it would arrive before Christmas as a gift. I'm was ok with giving a card with a "redeem for HP Omen" and we understand that covid had brought challenges on an especially busy holiday.

 

I tried calling HP and using the automated chat system but didn't get a clear answer. I called a few support lines and kept on getting redirected and hung up on.

 

As other posts have asked, I waited for an update while HP worked through the request, but this feels a bit unsettling that the only answer I have from the posts I've seen is "it will come when it comes".

 

Anyone in a similar situation have any better luck on trying to get an updated date when the ship date has past?

 

Also to HP management, if you can remove "received before Christmas" on the shipping method on the order status, then sending an update to the consumers shouldn't be out of the realm.

2 REPLIES 2
HP Recommended

Just wanted to give an update that I received an automated email with an updated ship and delivery time.

 

For those in the same situation, good luck and hope for the best. I know hope isn't a good answer here but that is the only one I have.

HP Recommended

Hi@jpy83, Welcome to the HP Support Community!

 

 

New Product? Need Help? HP Online Store – USA – Customer Service

 

 Not your HP store?  Scroll to the bottom of the website and click the Flag to change regions.

 

Customer Service - Examples

 

Self-Help Service, Account, Security and Privacy, Returns and cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

 

OR

Select a subject type

 

OR

Select a subject type

 

OR

 

             

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.