Create an account on the HP Community to personalize your profile and ask a question
08-29-2020 08:04 AM
Hello, I've been using my PC for 2 years now and I noticed that the PC was very hot when I touched it so I've downloaded some softwares to know the temperature. I found out that my CPU's I'm peaking 100°C while playing and around 50°C in rest. My GC is peaking 80°C in game and is around 50°C in rest. I've been looking through all the internet and I came out with the hypothesis that it comes from my fans, the problem is that I see only one of the 4 fans I have (I have 2 "external" fans and 2 in my graphic card), the one who's visible is one of the two fans from my GC.
I've cleaned my computer, especially the fans and the air outlets and it didn't changed anything. I tried to curb my performances via windows's power management pannel, didn't work either (there is no point of doing this because I'm supposed to use my computer's power FULLY by the way).
I'd like to know how could I get into the bios's advanced options EVENTHOUGH HP don't recomment it at all, so I can change my fans speed because I can see that they are really slow. I've called the support but of course he asked me to do (st*pid) things like reseting the bios and then he told me that I should make it repaired but of course it costs almost 400€ (but business is business huh).
I'm posting this because I absolutely don't know what to do to fix all these issues, I'm desperated.
08-30-2020 01:53 PM
Welcome to the HP Support Community.
We shall escalate this case.
Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Thank you for visiting the HP Support Community.
I am an HP Employee
Didn't find what you were looking for? Ask the community