PC not accepting upgraded RAM

[nurro]

I am currently trying to upgrade my PC from 8gb of RAM that was pre-installed on my TG01-2009 HP Pavilion gaming PC. The ram was installed correctly and I confirmed it was compatible with the PC I had reset the CMOS and it picked up one of the upgraded sticks of RAM and read at 16gb but would not read the second and after using the PC to play a few games the PC restarted by itself and is now reading 8gb of RAM again. 

Is there a step I am missing to get this to work? PC specs are below:

Product Number: 575L1AA

Product Name: HP Pavilion Gaming Desktop TG01-2009 PC

Motherboard: Erica6

Motherboard Specifications Link

Motherboard Specifications

Memory: 8 GB DDR4-3200 MHz RAM (1 x 8 GB)

Memory & Storage: 8 GB memory; 256 GB SSD storage

Processor: AMD Ryzen™ 3 5300G (up to 4.2 GHz max boost clock, 8 MB L3 cache, 4 cores, 8 threads)

Graphics Card: NVIDIA® GeForce® GTX 1660 SUPER™ (6 GB GDDR6 dedicated)

[Sneha_01 · Accepted solution]

Hi @nurro,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I can see that the Ram can be upgraded to 32GB

Dual channel memory architecture (One DIMM per channel)

Two DDR4 UDIMM (288-pin) sockets

Supports up to PC4-25600 (DDR4-3200)

Supports 4 GB and 8 GB DDR4 UDIMMs

Supports up to 4 GB on 32-bit systems

NOTE:

32-bit systems cannot address a full 4.0 GB of memory.

Supports up to 32 GB (unbuffered) with two 16 GB DIMMs on 64-bit systems

You may find the details in this link: https://support.hp.com/us-en/document/c07094657

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[nurro]

Doi, that makes sense. Thanks!!