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HP Recommended
HP Gaming Pavilion - 15-cx0056wm
Microsoft Windows 10 (64-bit)

My laptop casing broke off (he said it was the clip that broke off) and I brought it to a repair store and they said I’d have to send it to hp but I can’t find anywhere to do that. The contact us button isn’t even a link I’ve been at it for the past two hours. I just want to know how much it would cost to send it in and replace the case.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

A good notebook repair store should be able to fix the damage. I think that a complete replacement of the case will be very time consuming and expensive. The main goal in your case is to repair the case so you can continue to use the notebook. With fiberglass you can make good repairs and cover defects. In smaller places you can use super glue. A smart man with ideas and 2 hands could surely fix it.

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5 REPLIES 5
HP Recommended

Hello @Levi343 

 

Sorry to hear that you are having problems ... and I would like to help you.

Is this damage a visual fault or does it limit a function ? Could you please send a photo of the damage so that I can get an idea.

HP Recommended

Thank you for reaching out.

image.jpg

HP Recommended

So the hinge doesn't seem to work anymore. It no longer moved and the plastic is broken as a result.

 

If your HP notebook is still under warranty, you should contact HP. It could be a production-related defect that occurred during use of the notebook.

HP Recommended

Sadly, I don’t have the warety anymore. Is there any way I can pay hp to fix it?

HP Recommended

A good notebook repair store should be able to fix the damage. I think that a complete replacement of the case will be very time consuming and expensive. The main goal in your case is to repair the case so you can continue to use the notebook. With fiberglass you can make good repairs and cover defects. In smaller places you can use super glue. A smart man with ideas and 2 hands could surely fix it.

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