Processor Upgrade

[js42865]

My Omen 870-224 came with an Intel i5 7th gen processor in an 1151 socket. Can I upgrade to an i7 7th gen processor, will the BIOS support it? What about the cooling fan / heatsink, does it need to be upgraded?

[Photoray002]

Hello @js42865

That model can be upgraded to the Intel Core i7-7700 (Kabylake) 3.6 GHz Quad Core.

https://support.hp.com/us-en/product/omen-by-hp-870-200/13687063/model/15741160/document/c05389962

Your i5 and the i7-7700 3.6 GHz setups came with the same heat sink installed.

You should be good to go.

[js42865]

Thank you. I installed the i7 gen 7 chip and stock heatsink / fan. The computer ran fine at first, I downloaded a new game that required the i7 and as I was setting it up the computer crashed - monitor said no signal. I tried multiple times to reboot without success. I reinstalled the i5 and the computer booted up fine. Any ideas?

[Photoray002]

Not really, which Omen product number do you have specifically to know which bios it yours in the specs page?

Did you upgrade to the 7700 or 7700k cpu?

[CherylG]

1. Turn the computer off completely.
2. Turn on the computer and press the F10 key continually to access the BIOS configuration
3. In the File menu, select System Information, and then press Enter.

4.Find the System Board ID (SSID). This will enable @Photoray002 to suggest correct BIOS update.

[Photoray002]

Yes, you can do that or just give us the full product/model number.

Its in the HP Support Assistant.

[js42865]

Thanks folks...
Product number: Z5M58AA#ABA
Model number: 870-224

[krzemien]

1. As other suggested, check that your BIOS is up to date - using the information above and comparing with what's available below:

https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-870-200/13687063/model/15741160

2. As others asked already: was it 7700 or 7700k that you bought? It was never confirmed by anybody here if the latter would also be supported, or not.

And keep us posted as I'm thinking about doing the same at some stage.

[js42865]

Sorry, forgot to respond on this point, it's an i7 7700K processor. Thanks.

[Photoray002]

"As others asked already: was it 7700 or 7700k that you bought? It was never confirmed by anybody here if the latter would also be supported, or not."

Thats correct Krezmien, i did not state yet until I get the facts first. 😉

While the Odense2-S has two separate specs pagees stating different supported TDP: Up to 65 W and TDP: Up to 95 W, both only state the maximum cpu allowed is the i7 7700 non K version. I have to assume the bios is set up to only accept the non K version. Specs page for this model also states it will only support an upgrade to the non k version.

The bios for SSID: 82F1 is F.24 Rev.A  Release date: Mar 15, 2018  sp86741.exe

If installed, cannot be rolled back to a previous version.

There is no mention in the verions that the unlocked 7700 support was added.

All I can do now is go to HP and ask for clarification on this. I have a feeling I know the answer I will be given.

But I will ask today and see what happens. I dont know when I will get responded to, but will let you know what they say.

IF we can determine that the 7700K is indeed also supported, then you can look for a different cause for the problem.