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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎01-09-2021 01:22 AM

HP Recommended
Product: HP OMEN 25L GT12-0045na
Operating System: Microsoft Windows 10 (64-bit)

Hi this has probably been asked before but I brought a HP OMEN 25L GT12-0045na a few months ago and tbf for what I play its been a pretty decent pc so far but I decided to upgrade the default memory from 16GB to 32GB, I checked the specs and everything on the ram I need which was KINGSTON HYPERX 2666MHZ 8GB MODULES so I brought the exact same ones I installed them to find out they are only running at 2400MHZ I've checked BIOS there's no option to enable XMP PROFILE I downloaded the INTEL XTU to verify it and the default speed on all 4 is 2400MHZ why is this I'm honestly thinking about chopping the PC for a proper gaming PC, is this a common issue I've searched the web but I cant work it out 

1 REPLY 1

‎01-12-2021 11:08 AM - edited ‎01-12-2021 11:10 AM

HP Recommended

@CLP18

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

NOTE: HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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