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HP Recommended
OMEN Desktop PC 25L GT11-0000i / GT12-0000i (7WM02AV)
Microsoft Windows 11

Hi all,

 

I have had this issue for a few months with my PC. I purchased an OMEN 25L a few years a go and everything has been running fine until a few months ago. I noticed a loud fan noise and discoverd through GPU-Z and MSI Afterburner that it was Fan 2 on my graphics card which is stuck at 100%.

 

When I try to manually change the fan speed in Afterburner there is no response.

 

Everything is upto date and the issue itself is very random. I am just really curious if anyone else has had the same problem or any suggestions would be appreciated. I'm guessing the sensor is faulty but unlike my fan I am not 100% sure lol.

 

The only upgrade I have made is the SSD which is 1TB Samsung SSD 970EVO Plus.

 

I have attached some screenshots.

 

Thanks in advance.

 

Screenshot 2024-08-01 215252.pngScreenshot 2024-08-01 215230.png

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @AdamBarlow,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

It sounds like you're experiencing an issue with the GPU fan on your OMEN 25L GT11 Desktop PC. Here are a few steps and suggestions to help diagnose and potentially resolve the issue.

 

Check GPU Drivers and Software:

  • Ensure that your GPU drivers are up to date. You can download the latest drivers from the GPU manufacturer's website (NVIDIA or AMD).
  • Update or reinstall GPU monitoring software like MSI Afterburner and GPU-Z to ensure they are functioning correctly.

Inspect Physical Connection:

  • Power off your PC, unplug it, and open the case. Check the physical connection of the GPU and its fans to ensure there are no loose connections or visible damage.
  • Clean any dust or debris from the GPU and fans using compressed air.

Test with Different Software:

  • Try using different fan control software like EVGA Precision X1 or ASUS GPU Tweak to see if the fan responds to manual adjustments in those programs.

Check for BIOS/UEFI Updates:

  • Check if there are any BIOS/UEFI updates available for your motherboard and apply them if necessary. Sometimes, firmware updates can resolve hardware compatibility issues.

Reset BIOS/UEFI Settings:

  • Reset your BIOS/UEFI settings to default to rule out any configuration issues that might be causing the fan to run at 100%.

Potential Causes and Solutions

Faulty Fan Sensor:

  • If the sensor on the GPU fan is faulty, it could be causing the fan to run at full speed. 

Firmware or Driver Conflict:

  • Sometimes, conflicts between different versions of firmware and drivers can cause erratic fan behavior. Ensuring all software and firmware are up to date is crucial.

Faulty GPU Fan:

  • The fan itself might be malfunctioning. If the fan is replaceable, you could try replacing it with a compatible fan. If it's not replaceable, you might need to consider replacing the GPU.

 

By following these steps, you should be able to identify whether the issue is software-related, hardware-related, or a combination of both.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator

View solution in original post

1 REPLY 1
HP Recommended

Hi @AdamBarlow,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

It sounds like you're experiencing an issue with the GPU fan on your OMEN 25L GT11 Desktop PC. Here are a few steps and suggestions to help diagnose and potentially resolve the issue.

 

Check GPU Drivers and Software:

  • Ensure that your GPU drivers are up to date. You can download the latest drivers from the GPU manufacturer's website (NVIDIA or AMD).
  • Update or reinstall GPU monitoring software like MSI Afterburner and GPU-Z to ensure they are functioning correctly.

Inspect Physical Connection:

  • Power off your PC, unplug it, and open the case. Check the physical connection of the GPU and its fans to ensure there are no loose connections or visible damage.
  • Clean any dust or debris from the GPU and fans using compressed air.

Test with Different Software:

  • Try using different fan control software like EVGA Precision X1 or ASUS GPU Tweak to see if the fan responds to manual adjustments in those programs.

Check for BIOS/UEFI Updates:

  • Check if there are any BIOS/UEFI updates available for your motherboard and apply them if necessary. Sometimes, firmware updates can resolve hardware compatibility issues.

Reset BIOS/UEFI Settings:

  • Reset your BIOS/UEFI settings to default to rule out any configuration issues that might be causing the fan to run at 100%.

Potential Causes and Solutions

Faulty Fan Sensor:

  • If the sensor on the GPU fan is faulty, it could be causing the fan to run at full speed. 

Firmware or Driver Conflict:

  • Sometimes, conflicts between different versions of firmware and drivers can cause erratic fan behavior. Ensuring all software and firmware are up to date is crucial.

Faulty GPU Fan:

  • The fan itself might be malfunctioning. If the fan is replaceable, you could try replacing it with a compatible fan. If it's not replaceable, you might need to consider replacing the GPU.

 

By following these steps, you should be able to identify whether the issue is software-related, hardware-related, or a combination of both.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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