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‎03-05-2019 10:36 PM

HP Recommended

Wait... when I picked a backup option it keeps taking me back to the backup option after it successfully backed up the selected files... Do I just recover without backing up your files after successfully backing up my files the first time? (Sorry if this question sounded stupid) first time really doing anything like this.

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‎03-05-2019 10:36 PM

HP Recommended

Something isnt right. Plus if you reinstall windows then you can rule that out thats its not a software issueif the freezing returns. In my gut tells me its either its a software issue ram issue or a hhd issue 

HP OMEN 7700 I7 1070 gtx
MSI GT73VRE TITAN
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‎03-05-2019 10:37 PM - edited ‎03-05-2019 10:38 PM

HP Recommended

Do you have any important files ? U can just save it in one drive putting it up n the cloud 

HP OMEN 7700 I7 1070 gtx
MSI GT73VRE TITAN
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‎03-05-2019 10:39 PM

HP Recommended

Back up any needed files like pictures, documents, etc first like I pointed out.

Then run the HP Recovery. Choose to recover without backing up.

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‎03-05-2019 10:42 PM

HP Recommended

Ah.. alright thanks and I did do that!

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‎03-05-2019 10:43 PM

HP Recommended

We will see, the random freezing was just annoying.. literally came out of no where after a few months of performing well...

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‎03-06-2019 12:04 AM

HP Recommended

so now I’m stuck the system recovery part again because my recovery was incomplete.... happen twice already....

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‎03-06-2019 12:18 AM

HP Recommended

Well... like SixtyfpsGaming pointed out, it might very well be a bad drive and it just wasnt detected in Diagnostics.

Did you mention if you are still under warranty? If so, you may want to contact HP for a claim.

Contact HP Worldwide | HP® Official Site

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