Hp Omen Control will not open, SynCom.dll was not found

[TELEWIS · Accepted solution]

I believe the answer to this riddle can be found at: https://support.hp.com/us-en/document/c05387497

To determine whether your OMEN uses the Command Center, Control Center, or Accelerator App to access features, refer to the tab: OMEN software compatible models.    In my case, I own model 880-150t which means I use the OMEN Command Center, and not the Control Center or Accelerator App.

To determine which Command Center features are available, refer to the tab: OMEN Command Center features.  In my case, I own model 880-150t which means I use the OMEN Command Center.   Lighting features are not available on my model.

Therefore, I will contact HP to verify the info above. What I don’t understand or agree with is HP installing LED’s on a $1,900 desktop with no way to control them (even on/off).  A Command Center app already exists for some OMEN models, but not the 880 series.   I believe this feature should be available on all OMEN series models.   If HP confers with this logic above, I will open the unit and disconnect the wires to the LED’s on the front panel.

UPDATE:  Confirmed from HP that the "Lighting" feature through the Command Center app is only available on the Omen "X" models.  HP does provide one option for turning the LED's ON or OFF on all models, they call it the POWER switch!   I plan to disconnect  the LED's internally in my 880-155t model.   It's a shame that HP provides the LED's along with the Command Center app for all OMEN models, but restricts the "Lighting" feature to models costing $3,000 and up. 

[TELEWIS]

Are we talking the same version?  My OCC version says 9.3.8.0   

I'll update this thread after I speak with HP in the morning.   Thanks...

[Photoray002]

The info in the link you gave is the same info I already gave you also.

The version is 9.3.8.0 Yes. I accidentally reversed two digits.

Shall I ask an agent to contact you here?

[TELEWIS]

Sure.  But from what I recently posted, it sounds like only the OMEN X models allow for these lights to be managed.  It’s a shame that HP would do this since no one would upgrade their purchase by hundreds of dollars just to control lighting, and that it’s only software that’s missing from the non-OMEN models.  The hardware is already installed.   For non-IT users who don’t want the lights, it’s risky for them to open a desktop panel and potentially damage equipment.   Many thanks!!!

[Photoray002]

Just to "clarify" what issue you still have, so I have a correct summary of your thread...

You can now run the Omen Command Center without the missing DLL error.

But you are still asking about the lighting that the Omen 880 series does not have the ability to change?

If you went through my suggestions for the installs and the OCC is now working, I have solved that issue. I would appreciate it if you mark those instructions as Solved so others can find it on a search.

As for the Lighting, HP Support wont be able to do anything about. The 880 series does not have lighting options.

But I can have you speak to them anyway.

If you are still having other issues with the missing dll error when you run any other program, you will have better luck re-installing Windows due to the registry cleaning you ran.

3 options for this:

• There is a direct download available for your Omen 880-150 HP Recovery and it requires a 32 GB USB pen drive. Using the HP Cloud Recovery Tool.
• There should also be the ability to run the HP Media Creator that is built in to your system from the Start menu. That requires a 16GB USB pen drive. Go to Start> H> HP Help and Support> HP Recovery Media Creation.
• Or you can use the MS Media Creation Tool and install the plain version of Windows Pro (no HP software included). It requires an 8GB USB pen drive.  Create media Windows 10 

[Photoray002]

Wow, thanks buddy