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04-17-2020 05:58 PM
I need more details to better understand whats happening please.
Just trying to figure out why you are needing to download the OCC as the only way to install it is from the Microsoft store, but it auto updates via MS updates if already installed. The old download from the HP site is no longer is relevant.
What is your computer model or product number?
What happened that you need to install the OCC?
If its already installed, what is the version number?
04-17-2020 11:39 PM
That's really strange.
Try uninstalling it again.
Then reset the MS store. Here's a link to how... https://winaero.com/blog/reset-windows-store-windows-10/
Then update Windows by clicking on the Check for Updates button, even if it shows its already up to date.
Then try installing again. Get OMEN Command Center - Microsoft Store
Does that help at all?