Repair

[Willemsnijder18]

there is an issue with my screen. Something is wrong. I suddenly get a black screen and it flikkers

[Sneha_01]

Hi @Willemsnijder18,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the screen flickers, make sure that the display settings in Windows match the native resolution and refresh rate for the monitor. Find the native resolution of the monitor on the box, in the specifications, or in the printed material that came with the monitor.

If your screen flickers in Windows, incompatible apps or display drivers might be the cause. To discover whether an app or driver is causing the problem, check to see if Task Manager flickers. Then, based on that information, you need to either uninstall the app or update the display driver.

• To change the screen resolution and refresh rate settings, do the following:
• Right-click the desktop, and then select Display settings.
• Select the recommended resolution.
• In Windows 11, select Advanced Display. In Windows 10, select Advanced Display Settings.
• Select Display adapter properties.
• Select the Monitor tab.
• Under Screen refresh rate, select another refresh rate if available.
• Click OK to save the changes.
• If you have an HP computer, update your video drivers from the HP website.
• Otherwise, you can get the latest updated video drivers from the video hardware manufacturer's website. The following list shows some of the video hardware websites:
• Check for NVIDIA video driver updates at NVIDIA (in English).
• Check for ATI video driver updates at AMD (in English).
• Check for Intel video support and downloads at Intel Downloads (in English).
• After updating the video drivers, go back to Step 1 and try to change the screen resolution again.
• If you cannot select the native resolution after updating the video drivers, the graphics adapter in the computer might not support that resolution and might need to be upgraded.
• If the screen continues to flicker after setting the native display resolution and refresh rate, continue to the next step.
• Check the video cable connections. Unplug the cable and inspect the cable for damage. If the cable is damaged, replace it with a new cable. Try to use cables less than 3 meters (10 feet) long.
• Check the environment around the monitor. Monitors are sensitive to magnetic fields. Speakers, florescent lights, fans, cell phones, radios, and any other electrical device can cause flickering. Temporarily move electrical items away from the monitor to see whether they are producing a field that causes the flicker.
• If the monitor has more than one type of connection available, such as USB Type-C, DisplayPort, or HDMI, try a different type of connection.
• To see if the video coming from the computer is causing the problem, temporarily connect the monitor to another computer, such as a notebook computer.
• If the flicker is gone when the monitor is connected to another computer, the graphics adapter hardware on the first computer might need to be upgraded to use the display.

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support