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05-26-2020 02:45 PM
Ok so in the last two weeks whenever I go to turn on my desktop. It goes to the screen where I enter my personal code to enter my desktop. But it only stays on that screen for about 3 seconds before I am able to enter my code. And it blue screens and tells me there’s and error. (Kmode not excepted) then it restarts over and over and over doing the same thing everytime. I have removed all data and basically wiped the computer but the problem still occurs. Please help
05-26-2020 07:06 PM
Usually that indicates a driver error (not always but usually). Did you do a "Clean install" of Windows when you wiped the drive?
The Kmode error should be followed by a string of numbers or name in brackets. If you see that, what is the full message?
Also are you out of warranty now?
05-27-2020 09:08 AM
Hello, thank you for your reply. Unfortunately no I do not have the warranty on my device anymore. It ended in February. The numbers after the error kmode message are, nothing that is all the error message says and then it restarts and restarts again. It won’t even allow me to get into safe mode to uninstall or reinstall anything. This just randomly did this when I tried to turn it on a few weeks ago.
05-27-2020 03:23 PM
OK thanks and per my first question above, you mentioned you wiped the drive. How did you wipe the drive and install Windows? DID you Clean install Windows via the Microsoft Media Creation Tool and a USB stick, or a different method?
05-28-2020 09:58 AM
I think I wiped it. I didn’t mean to I thought it would help. It was on the blue screen where you can go to advanced options and click on reset or reset this device which ever one it says. And it took everything off the desktop but I’m not sure if it’s completely wiped or if I’m just stupid haha
05-28-2020 02:36 PM - edited 05-28-2020 02:38 PM
With the PC off and plugged in to the power cord, press the power button and rapidly tap tap tap the F2 key continuously.
Does a Diagnostics menu pop on?
- If so, run the extensive test for everything.
- See if any error messages are found.
Here is the HP page that further explains what the Diagnostics do and how to use it if you need further explanation.