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12-16-2019 04:01 PM
My monitor picture randomly goes black for 1-2 seconds and then returns to normal.
This has happened once or twice a day since I set up the computer on 3 December 2019. It has blacked out at least six times this afternoon.
I built my first PC in 1981 and know what I am doing. I have tried all the obvious things like reboot, check cable connections, run hardware diagnostics, check drivers for updates, etc.
12-19-2019 08:31 AM
@LonePalm1 Welcome to HP Community!
I understand that the screen goes to black and then it returns to normal.
To resolve this issue, perform the following steps to update the graphics card driver:
Procedure 1. Update graphics driver with Windows Updates.
- Select Start.
- Select Settings > Updates & Security.
- Select Check for updates.
- Allow updates to complete.
Procedure 2. Confirm the driver has been updated.
- Open Computer Management.
- Select Device Manager.
- Select Display Adapters.
- Right-click on NVidia GeForce RTX 20xx.
- Select Properties.
- Confirm the driver is updated to version 417.58 or later.
Please let me know when you connect the inbuilt display(motherboard display), Is it working fine?
Keep us posted,
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12-19-2019 02:03 PM
Thank you for your kind reply. I had already done that but did it again anyway.
The current driver version for the NVIDIA GeForce RTX 2070 is 126.96.36.19906 dated 10/20/2019.
I am still getting screen drop outs but they are back to once or twice a day. In fact I got one while typing this reply.
Would you have any additional suggestions?
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