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Mahesh30
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Solved!

Smart Hard Disk Error

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Microsoft Windows 10 (64-bit)

failure id: rgdvxl-8h5a3m-mfpx7g-609c03

 

My system has smart hard disk error. When I diagnosed it. It showed above failure I'd. I don't want to lose my data to. How to resolve it.

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old_geekster
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@Mahesh30 , welcome to the forum.

 

If your computer is still booting, it is time to make a full backup of your personal data.  The "Smart errors" are telling you that your hard drive is failing or has failed.  Once you have made a backup, you can decide if you want to replace your drive now or wait until it fails completely.






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!

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old_geekster
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@Mahesh30 , welcome to the forum.

 

If your computer is still booting, it is time to make a full backup of your personal data.  The "Smart errors" are telling you that your hard drive is failing or has failed.  Once you have made a backup, you can decide if you want to replace your drive now or wait until it fails completely.






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!

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Mahesh30
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On smart hard disk error it's showing enter option to continue. I tried it. It went to Preparing Automatic Repair...then diagnosing system. But in the end when I tried to install my last system recovery point. It showed an error that window c has error so can't be installed. Will it work if i will uninstall last updates...Orr start the laptop in safe mode?? How to start it in safe mode? Window 10 64 bit
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old_geekster
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Thank you for the additional information, @Mahesh30!

 

The sad truth is, once you can't boot from your hard drive that is getting Smart errors, your only option is replace it.  Not much else can be done.  I suggest that you test your hard drive using the Smart test from the BIOS. Here is a guide to help you:  https://support.hp.com/za-en/document/c00439024

 

This will assure that it has failed if the tests fail.






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
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