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Pxlky
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Message 1 of 2
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There’s a problem with my pc it won’t let my factory reset and when I do repair start it dont work

HP Recommended
Hp Pavilion desktop 690-0018
Microsoft Windows 10 (64-bit)

I try to factory reset my pc and then I press startup repair it doesn’t work then it says “there’s a problem that’s keeping us from getting your pc ready to use”

1 REPLY 1
Paul_Tikkanen
Level 21
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Message 2 of 2
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HP Recommended

Hi:

 

Your PC should be supported by the HP cloud recovery tool which you can use to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC.

 

You will need to have access to another Windows PC running W7 64 bit or newer on it to use the cloud recovery tool.

 

Here is an info link for how to use the cloud recovery tool...

 

https://support.hp.com/us-en/document/c06162205

 

You can see if your PC is supported by the tool at the link below...

 

http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/

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