• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Stuttering During Gameplay with OMEN AI on OMEN MAX 16 Click here to view the instructions!
Locked

‎10-19-2024 12:59 PM - edited ‎10-19-2024 01:00 PM

HP Recommended
Product: Victus by HP 15L Gaming Desktop PC TG02-1000i RCTO Base Model

Hello, how do I troubleshoot the USB-C port on my Victus by HP 15L Gaming Desktop PC TG02-1000i RCTO Base Model .

We did not learn it wasn't working correctly until after we missed the warranty period.  It does not recognize anything we plug into it.

Can the port be replaced with a different one?   If so, what would I buy? Thank you.

Category:
1 REPLY 1

‎10-19-2024 03:44 PM - edited ‎10-19-2024 04:01 PM

HP Recommended

Greetings @motrae 

 

Welcome to the HP Forum.

 

It looks like the front panel 3.2 Gen 1.0 USB C port is integrated into the MB. Fixing this port may require a new MB if the port cannot be tweaked to read and write data.

 

Try cleaning the port with a Dust Buster. I can't think of anything else to do.

 

Either the port has issues or the USB controller has a problem.

 

Check Device Manager for driver errors. You wont see an error if the port (hardware) has failed. Windows can't see a device if it does not exist.

 

Regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.