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09-27-2022 08:44 AM
I tried to power on laptop however only the power button turned on and the screen kept blinking on and off
so I pressed the windows key and the b key to enter boot mode
As i entered boot mode it then came up with bios update system bios recovery
when it finished loading it came up with bios recovery 500 press enter to continue
after that the screen turned off and continued blinking on and off like the beginning
Does anyone know what this is and what I could do to fix this please
9 REPLIES 9
09-27-2022 10:25 AM
Sorry to hear that you are having problems ... I would like to help you.
(1) Power off computer
(2) Disconnect charger
(3) Press and hold <power> button for 30 seconds
(4) Connect charger
(5) Follow the HP standard procedure
(6) Please report your results
09-27-2022 10:41 AM - edited 09-27-2022 10:42 AM
Hello ive followed all the steps you have given me the laptop seems to do the same thing as last time best way I cam show you what it keeps doing is similar to this YouTube video apart from the screen back-light keeps turning on and off in sync to the power button.
09-27-2022 10:43 AM
To help you I need to know the product number (p/n) xxxxxx#xxx of your notebook !
It looks something like this:
You will find this information on the back/rear of your notebook in small alphanumeric letters.
The product number (p/n) is legally allowed information about the computer. This is not sensitive data.
It is allowed to publish it in public.
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