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‎11-13-2020 02:59 AM

HP Recommended
Product: OMEN by HP Desktop PC - 870-073nj
Operating System: Microsoft Windows 10 (64-bit)

Usually have an r9 Radeon 390x but now my pc overreads it and I get a secondary video card, Intel HD graphics something. is there a way to make the pc read the video card?

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-13-2020 02:30 PM - edited ‎11-13-2020 02:30 PM

HP Recommended

@RoeiAmin , welcome to the forum.

 

The HD Graphics is the Integrated Graphics built into the motherboard.  This means that for some reason your discrete card is not being recognized.  I suggest that you remove it from the motherboard and reinstall it.  Make certain that it is installed tight into the slot.  Also, update the video driver for the card.  If this doesn't work, you may have a failed graphics card.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

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7 REPLIES 7

‎11-13-2020 02:30 PM - edited ‎11-13-2020 02:30 PM

HP Recommended

@RoeiAmin , welcome to the forum.

 

The HD Graphics is the Integrated Graphics built into the motherboard.  This means that for some reason your discrete card is not being recognized.  I suggest that you remove it from the motherboard and reinstall it.  Make certain that it is installed tight into the slot.  Also, update the video driver for the card.  If this doesn't work, you may have a failed graphics card.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎11-13-2020 05:51 PM

HP Recommended

I used this pc for 3 years and it had no problems whatsoever, so I don't think it's a failed card. ill try to reinstall it. Thanks for the help! 

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‎11-13-2020 07:05 PM

HP Recommended

You are welcome, @RoeiAmin!

 

It could be a failed card.  They can fail without any symptoms at all.  However, reinstalling it may help.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎11-14-2020 04:33 AM

HP Recommended

Ill try it thanks man

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‎11-14-2020 12:16 PM

HP Recommended

You are welcome, @RoeiAmin!  Good luck!



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎11-14-2020 12:37 PM

HP Recommended

It worked thank you so much!

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‎11-14-2020 05:10 PM

HP Recommended

You are so welcome, @RoeiAmin!

 

I am glad that your problem is solved.  I know how frustrating it is to have a computer that is not working properly.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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