Where do I go from here? Continuous problems with a machine under warranty.

[OftenTired]

Hi everyone,

I’ve contacted tech support about various issues constantly since I’ve had this machine (Omen 45L, which is still under warranty), five times in five months, and seem to always end up going in circles. The very first issue I contacted them about still hasn’t been resolved. 

I’ve had a recurring graphics problem that tech support keeps trying to solve with software updates, see the picture below, where every time I change tabs on a full screen program I get a randomly placed ‘checker box’ that flashes as I do so. This, in my previous experience, is the sign of a severe problem with the graphics card, though it seems support do not want to address this, no matter what I say. 

I’ve updated graphics drivers, I’ve updated windows, I’ve been forced to repeatedly update the bios (by support’s request) due to other issues, and I am worn out. They seem to refuse to go any further and fix a serious hardware issue with a machine under warranty.

I suppose my question is where do I go from here? I have severe depression and trying to fight support is no longer an option as it is making it worse. 

Any help is appreciated.

Recurring graphics problem

[Sneha_01]

Hi @OftenTired,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm really sorry to hear about the difficulties you're experiencing with your Omen 45L and the challenges you've faced with tech support. It can be incredibly frustrating to deal with unresolved issues, especially when it affects your overall well-being.

I will be delighted to assist you and also noticed that you've reached out for the first time. Please help us with the following details on a private message, which will help us in escalating this case further.

First Name:

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Best Time to reach:

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[OftenTired]

Hi @Rachel571,

I messaged you privately and you said you’d get back to me, but I haven’t heard anything for 10 days now.

I’d really appreciate the help you offered in getting my PC fixed.

Hope to hear from you soon,

OftenTired