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HP Recommended
HP Omen 30L
Microsoft Windows 10 (64-bit)

I recently purchased an HP Omen 30L pc. It has been freezing up on me since day 1,  so finally decided to ship it back to them to repair. Today I got a email from them saying a fan wasn't working. My first question was, where is the Quality Control techs? and how did they miss it? It had to be the fan in the front, as there is 3 fans total in the unit and I can look in and see 2 of them running. Never got an error message or anything, would just lock up and at times I had to do a hard reset which corrupted some system files so had to reinstall windows. To anyone reading this that don't already own a HP computer; DO NOT EVER, EVER BUY ONE!!!

HP Support Agent
HP Support Agent
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HP Recommended

Hi@Evil-Genius,Welcome to the HP Support Community!


To assist you better, do you have a previous case number?


I understand you need assistance and I’d love to help. However, we encourage our customers to create a public post so that the conversation may help other community members find a similar solution.

Hence, I would request you to create a public post with the same query, so that you may get your answers from the various members we have in our community forums at HP.


Keep me posted.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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