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- HP Community
- Gaming
- Gaming Desktops
- hp gaming desktop 690-0073w Ram upgrade

Create an account on the HP Community to personalize your profile and ask a question
05-13-2020 06:12 PM
Tried upgrading the ram on this computer using TWO 16gig sticks (G.Skill AEGIS 32 288-PIN DDR SDRAM 2666 (PC4 21300) ( Model # F4-2666C19D-32GIS) ) but the computer keeps freezing when i run both sticks at the same time. Has this happened to anybody else? is this a bad stick? or bad slot? When i run them one stick at a time, it's stable and the computer does not freeze. I've tested this with each iteration ( each stick in a different slot, and vice versa) I've seen other people post that they've had success with two (16g) sticks on this motherboard, so not sure if it's necessarily a motherboard/cpu issue.
Below is the HP guide to this computer's memory upgrade. i match all those criteira.
Memory upgrade information
- Dual channel memory architecture
- Two DDR4 UDIMM (288-pin) sockets
- Supports up to PC4-21300 (DDR4 2666)
- Supports 4 GB and 8 GB DDR4 UDIMMs
- Supports up to 4 GB on 32-bit systems
NOTE:
32-bit systems cannot address a full 4.0 GB of memory. - Supports up to 32 GB (with two 16 GB modules) and 16 GB (with two 8 GB modules) on 64-bit computers
NOTE:
Maximum memory shown reflects the capability of the hardware and can be limited further in the operating system
05-13-2020 08:06 PM
@pan21 , welcome to the forum.
The specifications that you provided definitely state that the motherboard supports 32 GB with 2x16 GB modules. HP motherboards can be a bit picky when it comes to using fast, gaming, memory. I suggest that you contact G. Skills Tech Support for help. They will be able to help with any known compatibility problems with HP motherboards.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
05-14-2020 11:47 AM
Ever been on a dead-end ride?
G.Skill does not have a memory configuration menu for HP product motherboards.
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05-14-2020 11:51 AM
@wb2001, this is why I recommended that the member contact G. Skills Tech Support. They should know which motherboards are compatible with their products. Thanks for looking in.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!