• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎11-24-2018 10:27 PM - last edited on ‎11-25-2018 10:27 AM by Retired

HP Recommended
Product: Hp omen 17-w200ne
Operating System: Microsoft Windows 10 (64-bit)

i purched the HP omen laptop last year in july it was working perfectly but today i notice the battery area is getting bigger from the mouse pad side i dont know what to do as the warranty 1y1y0y is finished i think the the battery is need to replace 

can you please advice what can i do to get the new battery or to claim the warranty for the same  i want you guys to help me out as i have lot of data in the laptop and i do my photo editing on it on daily basis and some of my gaming on it 

 

i live in Dubai i bought this product from Plugins store and i need this to be fixed 

 

laptop details are mention below for your reference

S/N # [edit]

Model: 17-W200ne

ProdiD : 1JN74EA#ABV

4 REPLIES 4

‎11-24-2018 10:57 PM

HP Recommended

Hello @hamzii3

 

Unfortunately, HP does not sell the batteries for the Omen laptops.

All I can offer is the part number, which you can already find on yours also.

Replace with battery 853294-855

 

You will have to look for a 3rd party seller online for another one that ships in your area.

 

Was this reply helpful? Yes No

‎11-24-2018 11:19 PM

HP Recommended

Welcome to the forum @hamzii3

 

I notified the "Mods" about your swollen battery.

 

Lets see what they have to say about it???

 

I also notified them about your Serial Number.

 

Please do not post any Personal Information.

 

REO

Was this reply helpful? Yes No

‎11-25-2018 10:46 AM

HP Recommended

@hamzii3

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Support Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

I work on behalf of HP
Was this reply helpful? Yes No

‎11-26-2018 02:42 AM

HP Recommended

my only issue is i have bought this laptop it is so expensive i dont know how to fix the battery as i cant find any where to repair it 

HP product is not good at all atleast this problem is dangrous as if the battery blast it could be injure any body 

 

 

HP people sould do some thing about this im not happy at all after paying so much money i get this problem which is unable to fix 

i dont understand  its a worth of 6000 AED if it stopped working it will be useless for me 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.