cancel
Showing results for 
Search instead for 
Did you mean: 
DomLfc005
New member
4 3 0 0
Message 1 of 8
477
Flag Post

hp omen command center

HP Recommended
OMEN by HP Desktop PC - 880-000na
Microsoft Windows 10 (64-bit)

hey i reinstall my windows 10 gaming computer install omen command center from windows store & when i'm trying to login to my account on the omen command center it's keeps loading & after that get black screen on the omen command center when i force close it & reopen it it will do the same thing how can i login to my account without any issues with the omen command center how i get that fix need fix asap.

7 REPLIES 7
Photoray002
Level 15
Level 15
12,666 12,443 1,306 4,291
Message 2 of 8
Flag Post
HP Recommended

Hello @DomLfc005 

 

Type Services in the Search bar and in the window that pops up, scroll down to HP OMEN HSA Services.

Make sure it set to Running / Automatic. If its turned off and you enable it, does it make any difference?

 

If not, uninstall the command center and reboot.

Install this first... Get HP System Event Utility - Microsoft Store 

Then the command center... Get OMEN Command Center - Microsoft Store 

Then this...  Omen SDK package sp100244.exe

Make sure Windows is updated fully. Click the check for updates button even if it shows its up to date.

Install the HP Support Assistant. https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Then run it and search for more updates.

 

If that does not work, Not sure its going to since HP updated the OCC and others are having issues too.

At that point, look to see if Windows update KB4549951 is installed. If so, uninstall it and reboot. See if the OCC will work now.

 

Thats about all I know to offer. Let me know if any of it works.

 

0 Kudos
DomLfc005
Author
New member
4 3 0 0
Message 3 of 8
Flag Post
HP Recommended

i look at the Services hp omen status says running & startup type automatic. i try all this 

If not, uninstall the command center and reboot.

Install this first... Get HP System Event Utility - Microsoft Store 

Then the command center... Get OMEN Command Center - Microsoft Store 

Then this...  Omen SDK package sp100244.exe & it still work work i can use it as a guest but can't sign in with my hp id account it keeps loading after it finish loading i just get a black screen on the omen command center i i'm running 1909 new windows 10 update, i try reinstalling windows again but still getting the same problem on the omen command center.

 

 

0 Kudos
Photoray002
Level 15
Level 15
12,666 12,443 1,306 4,291
Message 4 of 8
Flag Post
HP Recommended

"i'm running 1909 new windows 10 update"

That's not the same as what I pointed out. Look in Windows updates and navigate to recently installed updates.

Look for this update and see if its there, if it is, uninstall it and see if it helps....

Capture.JPG

If that does not work, Then HP will need to come up with an update to fix the issue.

A couple of people have stated they cannot get the OCC to work since the latest update either.

There is no download available to grab the previous version because Microsoft controls what app updates we can have now. 😡

 

I can report it, but I will not be notified if there is a fix made. Sorry.

 

0 Kudos
DomLfc005
Author
New member
4 3 0 0
Message 5 of 8
Flag Post
HP Recommended

just got it to work there now thanks for ur help.

0 Kudos
Photoray002
Level 15
Level 15
12,666 12,443 1,306 4,291
Message 6 of 8
Flag Post
HP Recommended

OK great.

So what did you finally do so it can help others?

0 Kudos
DomLfc005
Author
New member
4 3 0 0
Message 7 of 8
Flag Post
HP Recommended

what i did was uninstall the omen command center & reboot the computer then reinstall the command center then i sign in & it worked, i seen the omen command center is v2 beta that might be the reason why it was not working.

0 Kudos
Photoray002
Level 15
Level 15
12,666 12,443 1,306 4,291
Message 8 of 8
Flag Post
HP Recommended

OK so uninstalling and reinstalling like I pointed out earlier worked. Good to know, thanks

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation