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HP Recommended
OMEN 30L Desktop - GT13-0024
Microsoft Windows 11

I'm trying to reinstall windows 11 on a new ssd but it can't find the drive when I go to start the install up. My motherboard is the HP 87C3 with the AMD Ryzen 7 3700X processor (not sure which one is relevant) I need the correct driver folder to put on a usb but everywhere I look I come up empty handed. Thank you in advance!

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Accepted Solutions
HP Recommended

Greetings @R_Mikala 

 

Thanks for the additional info. I now have a better picture on what's happening.

 

Some HP MBs have problems with certain M.2 drive manufacturers.

 

I'm guessing the new drive is the same form factor as the factory drive (PCIe NVME M.2).

 

We can conclude the new M.2 drive works because Windows Disk Management sees the drive when it in installed in a M.2 to USB adapter.

 

The MB M.2 socket seems to be okay since the old M.2 drive is detected in the BIOS.

 

I can only suggest returning and replacing the new  M.2 drive using a different M.2 drive manufacturer to see if this fixes the problem.

 

The possibility exists there could still be an intermittent problem with the MB M.2 socket.

 

Regards

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12 REPLIES 12
HP Recommended

Greetings @R_Mikala 

 

Welcome to the HP Forum.

 

Are you now doing a RAID array prior to installing the new SSD? You might need the AMD RAID driver.

 

I don't see any W10 RAID drivers for your PC at This Site.

 

I have been building AMD systems since 2020. I don't do RAID.

 

I don't know how a clean W11 installation would be impacted when it detects an existing RAID array.

 

A typical AMD W11 custom installation using W11 USB installation media has never prompted for an additional driver.

 

The new AHCI (BIOS setting) storage device should be detected during Window setup.

 

Have you checked the UEFI/BIOS Storage sub-menu to verify the new SSD is detected?

 

Is your PC's BIOS set to AHCI?

 

Regards

HP Recommended

Hello

Yes I was hoping to use the RAID to get it working. BIOS doesn’t detect the new ssd but when I plugged it in via a ssd enclosure with my old one plugged I internally disk management was able to read it. As for setting my BIOS to AHCI I don’t see a setting for that. For some reason I don’t have an advance setting section in my BIOS

HP Recommended

Greetings @R_Mikala 

 

There has to be a BIOS "Storage Device" AHCI  setting.

 

I can't provide additional assistance if you want to do a clean RAID installation using Windows installation media.

 

I don't use RAID.

 

I could not find a HP RAID driver download at your HP PC's W10 driver update site (link provided in my previous response).

 

You need the OEM's RAID driver to do a RAID array.

 

I don't see any storage driver downloads offered by AMD.

 

Maybe a different Forum member can assist.

 

Regards

HP Recommended

Greetings @R_Mikala 

 

You could not install W11, using AHCI or RAID, on the new SSD if your PC's BIOS does not detect the drive.

 

You would have to solve this problem first.

 

I have no idea why your PC's BIOS can't see the new SSD. And you need two same capacity drives to do RAID

 

SATA SSDs and NVMe SSDs using AHCI are fast enough for me. And I do system image backups so data redundancy provided by using RAID is not relevant.

 

Your PC's MB  has a B450 chipset. Your MB can support one NVME SSD.

 

This AMD site has the W11 B450 Raid driver available for download.

 

You would need, at least, two same capacity drives to do RAID. The BIOS would have to be set to RAID. The BIOS would have to see both drives.

 

I used 7Zip to unpack the AMD RAID installer available at the above AMD site to check included folders and files.

 

I guess you would have to unpack the AMD RAID installer and add this folder to the W11 installation  media.

 

I don't know what file or folder W11 setup would need to do a RAID installation because I do W11 AHCI installations.

 

But your PC's BIOS would have to see both (same capacity) drives to do a W11 RAID installation.

 

Regards

HP Recommended

I must apologize, I got two different things mixed up in my frantic google searching. I’m only trying to install one ssd, so not a raid array.

 

Thank you for taking the time to help out. 

HP Recommended

Greetings @R_Mikala 

 

Oh, okay, no RAID problems.

 

Your PC's BIOS should have a "Storage" Menu. The AHCI/RAID setting should be in the storage menu.

 

Your PC's BIOS should default to AHCI. Reset BIOS defaults, then save and exit.

 

Remove and reinstall the SSD. Check the BIOS for drive detection.

 

Maybe you got a faulty SSD.

 

Is it possible to try the new SSD in a different PC?

 

Regards

HP Recommended

I reset the BIOS defaults and took in and out the ssd but it still can’t be detected. Unfortunately it’s the only pc I have access to so I can’t test it elsewhere but I have put it in an ssd enclosure and it was read by disk management. BIOS is the one not reading it. Would it still be faulty if the enclosure works? The thought of it being faulty crossed my mind which lead me to test it in the enclosure to see but I might have led myself astray in that thought process 

HP Recommended

Greetings @R_Mikala 

 

Your  PC is a GT13-0024. It's really tough to find MB specs using HP Support at this time.

 

So I'm guessing your MB has one PCIe NVME M.2 socket which should be occupied with a NVME drive The operating system is installed on this drive.

 

It would not be possible to install a second M.2 drive if the MB has one M.2 socket. So are you installing a SATA SSD as a replacement drive for a slow SATA HDD which may have been installed by HP at the factory?

 

What type of SSD (SATA or M.2) is causing this problem?

 

Are you checking the BIOS for the new SSD when it is installed internally using SATA connections or an M.2 socket?

 

Windows would detect a SATA SSD or a M.2 SSD installed in a USB adapter as a USB (SCSI) storage device. The new SSD seems to work when using the USB adapter. So you have some type of MB problem if the new SSD is not detected by the BIOS when the drive is installed directly into the MB (SATA connection or M.2 socket).

 

It is very difficult to figure out this type of problem in a Forum.

 

Regards

HP Recommended

Hello. I’m trying to replace my old M.2 with a new M.2. When booting up my pc a few days ago I received an imminent failure for my ssd, which is what prompted me to try and replace it. I’m trying to do a clean install of windows on the new M.2 but BIOS doesn’t detect it when installed internally via the M.2 socket with the old M.2 removed. The old M.2 is still able to be read by BIOS when swapped. 

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