reverb g2 issues

[flyerdon4]

Reverb G2 blank display...the  Mixed Reality Portal appears to be working correctly on the main PC display, but the headset displays are not turning on.  any ideas? all cables have been checked and reseated. This unit was working fine, and just began to act up recently. every once in a while the headset comes on,,, sometimes fine, and sometimes with a bad flicker.

[Nirvana_95]

Hi @flyerdon4 

Welcome to the HP Support Community. 

I see that you are facing HP Reverb G2 Virtual Reality Headset-related issues with your HP system. Do not worry, we are here to help you with it.

May I know from when are you facing this issue?

Did you make any hardware or software changes to it?

Please follow the link below and let me know the outcome of it: https://support.hp.com/in-en/document/c06984162 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[flyerdon4]

went on support chat.  as per agent the headset was sent to hp service.  not received back yet so not sure of outcome

[Nirvana_95]

Alright.

Thanks for keeping us posted.