Trusted Platform Module (TPM) Attestation Failure for Selected HP Gaming PC Models

[A_Gayathri]

TPM for call of duty

Description:

Certain HP gaming laptops and desktops using AMD platforms experience issues verifying the identity or integrity of their Trusted Platform Module (TPM) chip, resulting in TPM attestation failures. This affects the security and functionality that rely on TPM in various applications, possibly including games such as Call of Duty.

Affected Models

The issue has been identified in the following HP models:

• OMEN 15.6 inch Gaming Laptop PC 15-en1000
• OMEN 25L Desktop PC GT11-1000a
• OMEN 25L Desktop PC GT12-1000a
• OMEN 30L Desktop PC GT13-1000a
• OMEN by HP 25L Gaming Desktop PC GT14-0000a
• OMEN by HP 25L Gaming Desktop PC GT15-0000a
• OMEN by HP 40L Gaming Desktop PC GT21-0000a
• OMEN by HP 45L Gaming Desktop PC GT22-0000a
• Victus by HP 16.1 inch Gaming Laptop PC 16-e0000

Resolution

To resolve this TPM issue, follow these steps:

1. Visit HP's official driver site to update your device to the latest BIOS version.
   
   

   • Navigate to Official HP Drivers and Software Download.
   • Enter your device's serial number, product number, or name.
   • Select "Software & Drivers" and then choose your operating system version.
   • Expand the "BIOS - Firmware" section.
   • Download the latest BIOS version applicable to your device.
   • Follow on-screen instructions for the update. A system restart may be required.
     
     

2. Check that your Windows PIN or BitLocker recovery key is reset if advised during the TPM initialization process.
   
   

   • For resetting your PIN in Windows, refer to Change or Reset your PIN.
   • For finding your BitLocker recovery key, visit Find your Bitlocker Recovery Key.
     
     

Refer to AMD's official resources for more detailed information: TPM Attestation Failure on AMD Platforms with ASP fTPM.

Sources: OMEN 15, 25L, 30L, OMEN By HP 24L, 40L, Victus by HP 16-e0000 Gaming Laptop PCs - Computer Cannot Ve...

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