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‎02-12-2023 06:08 PM

HP Recommended
Product: OMEN by HP 15-dc1060nr
Operating System: Microsoft Windows 10 (64-bit)

The battery in my 2019 HP Omen started to smell and swell today. I removed the battery, but the laptop will not power on even when plugged in. I checked that the power cord works on another HP laptop, so it is not an issue with the cord.

 

Can tech support contact and help me with this issue? I read on another thread that this could al be a fried motherboard problem.

Category:
1 REPLY 1

‎02-24-2023 06:03 AM

HP Recommended

@OMEN2023 

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Cheers.

Sandytechy20
I am an HP Employee

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