2023 HP Omen Laptop Crashes When Plugged In

[ty_zoo]

Hello! I have a problem where my laptop, a 2023 HP Omen 17, freezes and crashes soon after being plugged into power. Furthermore, my graphics card, an RTX 4060, also reports a code 43 in the device manager and won’t let me update its drivers. The only way I can boot my laptop properly is without the charging cable. Please help!

[Max3Aj]

@ty_zoo, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
You're dealing with a serious issue that seems to involve both power delivery and GPU functionality. Here's a step-by-step troubleshooting plan for your 2023 HP Omen 17 with RTX 4060:

 Boot into Safe Mode with AC Plugged In

• Plug in your charger.
• Boot into Safe Mode:
• Hold Shift while clicking Restart.
• Go to Troubleshoot > Advanced Options > Startup Settings > Restart.
• Press F4 to start in Safe Mode.
• If it boots fine, the issue is likely driver-related, not hardware.

Check for Windows & BIOS Updates

• Go to Settings > Windows Update and install all updates.
• Then, update your BIOS:
• Visit HP Support  and enter your product number.
• Download the latest BIOS and firmware (especially EC firmware or power controller updates).
• Install the updates with the charger plugged in if possible.

Disable Fast Startup (Optional)

Sometimes fast startup interferes with GPU/ACPI init on AC:

• Go to Control Panel > Power Options > Choose what power buttons do > Change settings...
• Uncheck Turn on fast startup.
• Save and reboot.

Test AC Adapter and Charging Port

• Check the wattage rating on the adapter. The HP Omen 17 RTX 4060 should have at least a 230W charger.
• If you have access to another HP-compatible charger, test with that. A failing or low-power charger can cause instability.

Reset BIOS and EC (Embedded Controller)

This helps with power state bugs:

• Turn off the laptop.
• Unplug power, then press and hold the power button for 30 seconds.
• Now, boot into BIOS (F10 at startup).
• Press F9 to reset BIOS to defaults, then F10 to save and exit.

Disable Hybrid Graphics (for testing)

If your BIOS has an option:

• Boot into BIOS (F10).
• Look for a setting like Hybrid Graphics, Switchable Graphics, or MUX Switch.
• Try setting it to Discrete Only (for NVIDIA only).
• Save and test with the charger plugged in. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[ty_zoo]

Hello, none of this still works. Laptop boots up fine but the GPU still reports a Code 43. Installing drivers don't do anything.

[Max3Aj]

@ty_zoo, Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support