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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎03-26-2024 09:00 PM

HP Recommended
Product: OMEN by HP 16.1 inch Gaming Laptop PC 16-wf0000 (755G1AV)
Operating System: Microsoft Windows 11

I recently purchased the Omen 16 and my WASD keys do not light up at all. I have run diagnostics and updated the BIOS and ran a Windows update. The diagnostics comes back clean, no error or error codes. The component test on the keyboard shows it is working. Has this issue actually been solved? Seems like it's been a long-standing issue (since 2020 at least). I'd appreciate some help. Thanks.

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‎03-26-2024 09:21 PM - edited ‎03-26-2024 09:22 PM

HP Recommended

If they are supposed to light up and are under warranty then have HP fix it. If enough users complain and return their laptops maybe the engineers will come up with a better lasting keyboard.

 

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‎03-28-2024 11:59 AM

HP Recommended

Thanks! It's only a month old so is still under warranty. I will contact them. Thank you again.

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