cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 2
14 9 1 1
Message 1 of 7
463
Flag Post

8GB RAM but only 5.92B useable

HP Recommended
Pavilion 15-ec0003nq
Microsoft Windows 10 (64-bit)

Hello everyone, as the title say I have only 5.92GB of RAM useable, even I have 8GB installed. If you are going to say that i must have the "Maximum memory" unchecked in msconfig, yea, I have it unchecked. Can I solve this problem, is there any solution other than buy another physical RAM?

6 REPLIES 6
Highlighted
Level 20
Level 20
118,750 108,930 17,310 26,468
Message 2 of 7
Flag Post
HP Recommended

Hi:


That is a known issue..

See this article HP released regarding this matter.

https://support.hp.com/us-en/document/c06526774

This seems to only apply to models with AMD processors and chipsets.

Info on Microsoft PlayReady.

https://www.microsoft.com/playready/overview/

 

Highlighted
Author
Level 2
14 9 1 1
Message 3 of 7
Flag Post
HP Recommended

Is there a way to uninstall this PlayReady feature? My laptop freezes for 1s every 4-5s, for a new laptop I am not very thankful with this performance, and I paid some good money for it, buying more RAM is not a pleasure for a new laptop...

0 Kudos
Highlighted
Level 20
Level 20
118,750 108,930 17,310 26,468
Message 4 of 7
Flag Post
HP Recommended

I don't think the play ready feature is installed yet.

 

I had a similar issue with my HP 255 G7 AMD notebook freezing and slowing to a crawl periodically.

 

I found that Windows Update automatically downloaded some HP program called HP Analytics.

 

See if you got the same program by going to the Windows Control Panel>System & Security>Administrative Tools>Services, look down the list and see if there is a HP Analytics service.  It will be running and set to start automatically.

 

Stop the service, and change the Startup Type to Disabled and then restart the PC.

 

See if that takes care of the freezing problem.

Highlighted
Author
Level 2
14 9 1 1
Message 5 of 7
Flag Post
HP Recommended

The process is there but is disabled, the freezing problem still here....

0 Kudos
Highlighted
Level 20
Level 20
118,750 108,930 17,310 26,468
Message 6 of 7
Flag Post
HP Recommended

If your notebook is still under warranty, I suggest that you contact HP customer support for further assistance.

 

https://www8.hp.com/ro/ro/contact-hp/contact.html

 

it is not the 5.92 GB net memory that is causing that problem.

0 Kudos
Highlighted
Author
Level 2
14 9 1 1
Message 7 of 7
Flag Post
HP Recommended

I've analyzed the situation closer and figured out that it freezes for exactly 2 seconds at a interval of 10-13 seconds every time I am using the laptop. The laptop never freezes in games, only in other apps or in desktop. So the RAM still not the problem?

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation