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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN by HP 15-dc1054nr
Microsoft Windows 10 (64-bit)

Upon booting I get BSD, BIOS in this system is not fully ACPI compliant. I updated the BIOS to F.24 Rev.A same thing. However, there is another BIOS driver titled:

BIOS-System Firmware (1) Graphic Power Control IC Firmware Update Utility 2.00 Rev.A. I'm not sure if that one is relevant. Any help? Thank you. 

OMEN by HP 15-dc1054nr

Product
6TK84UA

c06254843.png

13 REPLIES 13
HP Recommended

Hello @CokeNJack 

Sorry to hear that you are having problems ... I would like to help you.

To better classify the existing problem, please do the following...

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results

HP Recommended

All hardware tested OK. Other forums list not fully ACPI compliant as a software only issue not hardware at all. 

HP Recommended

Hello @CokeNJack 

 

To help you I need to know the < full > product number (p/n) of your notebook !

 

It looks something like this:

ub6424_0-1661008389994.png

 

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

HP Recommended

Screenshot 2022-08-20 162839.jpg

HP Recommended

Hello @CokeNJack 

 

Please follow instructions ...

 

(1) Update BIOS

HP Firmware Pack (Intel Processors)

F.24 Rev.A12.5 MBApr 19, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update. 

"


(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Install/Update

Graphic Power Control IC Firmware Update Utility

2.00 Rev.A7.1 MBMar 18, 2019Download

Intel Dynamic Tuning Driver

8.7.10200.12510 Rev.A6.6 MBNov 16, 2020Download

Intel Management Engine Interface (MEI) Driver

2102.100.0.1044 Rev.G17.3 MBSep 1, 2021Download


(5) Reboot

(6) Please report your results

HP Recommended

Already updated to F.24

Graphic Power Control IC Firmware Update Utility errored out with the following: 

Tool.jpg

The last 2 did not seem to do anything after running.

Intel Dynamic Tuning Driver

8.7.10200.12510 Rev.A

6.6 MB

Nov 16, 2020

Download

 

Intel Management Engine Interface (MEI) Driver

2102.100.0.1044 Rev.G

17.3 MB

Sep 1, 2021

Download

HP Recommended

@CokeNJack wrote:

Upon booting I get BSD, BIOS in this system is not fully ACPI compliant. I updated the BIOS to F.24 Rev.A same thing. However, there is another BIOS driver titled:

BIOS-System Firmware (1) Graphic Power Control IC Firmware Update Utility 2.00 Rev.A.


Please send picture of BSD

 

HP Recommended

20220815_205929.jpg

HP Recommended

Hello @CokeNJack 

 

Please send pictures of < all > BIOS settings

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

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