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‎08-16-2022 10:43 AM

HP Recommended
Product: OMEN by HP 15-dc1054nr
Operating System: Microsoft Windows 10 (64-bit)

Upon booting I get BSD, BIOS in this system is not fully ACPI compliant. I updated the BIOS to F.24 Rev.A same thing. However, there is another BIOS driver titled:

BIOS-System Firmware (1) Graphic Power Control IC Firmware Update Utility 2.00 Rev.A. I'm not sure if that one is relevant. Any help? Thank you. 

OMEN by HP 15-dc1054nr

Product
6TK84UA

c06254843.png

Category:
13 REPLIES 13

‎08-16-2022 02:47 PM

HP Recommended

Hello @CokeNJack 

Sorry to hear that you are having problems ... I would like to help you.

To better classify the existing problem, please do the following...

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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‎08-20-2022 09:10 AM

HP Recommended

All hardware tested OK. Other forums list not fully ACPI compliant as a software only issue not hardware at all. 

1 person found this reply helpful
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‎08-20-2022 09:13 AM

HP Recommended

Hello @CokeNJack 

 

To help you I need to know the < full > product number (p/n) of your notebook !

 

It looks something like this:

ub6424_0-1661008389994.png

 

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

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‎08-20-2022 03:29 PM

HP Recommended

Screenshot 2022-08-20 162839.jpg

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‎08-20-2022 05:41 PM

HP Recommended

Hello @CokeNJack 

 

Please follow instructions ...

 

(1) Update BIOS

HP Firmware Pack (Intel Processors)

F.24 Rev.A12.5 MBApr 19, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update. 

"


(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Install/Update

Graphic Power Control IC Firmware Update Utility

2.00 Rev.A7.1 MBMar 18, 2019Download

Intel Dynamic Tuning Driver

8.7.10200.12510 Rev.A6.6 MBNov 16, 2020Download

Intel Management Engine Interface (MEI) Driver

2102.100.0.1044 Rev.G17.3 MBSep 1, 2021Download


(5) Reboot

(6) Please report your results

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‎08-20-2022 07:46 PM

HP Recommended

Already updated to F.24

Graphic Power Control IC Firmware Update Utility errored out with the following: 

Tool.jpg

The last 2 did not seem to do anything after running.

Intel Dynamic Tuning Driver

8.7.10200.12510 Rev.A

6.6 MB

Nov 16, 2020

Download

 

Intel Management Engine Interface (MEI) Driver

2102.100.0.1044 Rev.G

17.3 MB

Sep 1, 2021

Download

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‎08-20-2022 07:50 PM

HP Recommended
@CokeNJack wrote:

Upon booting I get BSD, BIOS in this system is not fully ACPI compliant. I updated the BIOS to F.24 Rev.A same thing. However, there is another BIOS driver titled:

BIOS-System Firmware (1) Graphic Power Control IC Firmware Update Utility 2.00 Rev.A.

Please send picture of BSD

 

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‎08-20-2022 07:54 PM

HP Recommended

20220815_205929.jpg

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‎08-20-2022 07:58 PM

HP Recommended

Hello @CokeNJack 

 

Please send pictures of < all > BIOS settings

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

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