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‎03-04-2024 09:42 PM

HP Recommended
Product: OMEN Laptop - 15-en0013dx
Operating System: Microsoft Windows 11

Hello,

I recently had my security copromised by a major vendor. They illegally read my private business email, delivered my email to a 3rd party, and the 3rd party accessed a link in my email.

 

As I reinstalled my operating system and began hardening of my OMEN 15-en0013dx, I noticed absolute's lojack software making changes to my PC to re-position itself to send data about my system back to their datacenter.

 

I need absolute's lojack software COMPELTELY REMOVED from my system, permanantly. I cannot risk another security compromise by uninvited 3rd parties.

 

Please advise on steps to completely the permanent removal of my system. I have lost 1.5 weeks of productivity dealing with this. 

 

Please help me complete the process. I am aware that such a process exists, but I need to have this appropriately completed and documented.

 

I look forward to your update.

Category:
2 people had the same question
2 REPLIES 2

‎03-05-2024 08:03 AM

HP Recommended

Hello. I still do not hae an update. Please advise asap. I don't care if I have to sign an NDA, or whatever the procdess may be. I need to get this completed by COB today. Thank you in advance.

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‎03-05-2024 12:18 PM

HP Recommended

Hello,


Someone please update with the path to remove Absolute Lojack software from my firmware. I have 5 hours left before this needs to be completed.

 

If you aren't able to meet that timeline, please advise with your expected turnaround. Than you in advance.

 

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