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‎10-29-2022 11:51 AM

HP Recommended
Product: HP Gaming Pavilion - 15-cx0470nd
Operating System: Microsoft Windows 11

After i installed Windows 11 and windows installed drivers,there was a bios update and after that my laptop started lagging and going very slow but when i take out AC adapter he is runnig normally and working at 3.9 GHZ when i plug back in it start again tot go very slow GHZ drop from 3.9 to 2.6-2.9 GHZ, i tryed to downgrade bios in all possible ways but no luck and also i reinstalled windows.Any ideeas ?Thank you !

1 person had the same question
1 REPLY 1

‎10-30-2022 03:07 AM

HP Recommended

Hello @Alescs1601 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Component Tests ( AC Adapter / Battery )

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

 

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