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‎10-29-2022 11:51 AM

HP Recommended
Product: HP Gaming Pavilion - 15-cx0470nd
Operating System: Microsoft Windows 11

After i installed Windows 11 and windows installed drivers,there was a bios update and after that my laptop started lagging and going very slow but when i take out AC adapter he is runnig normally and working at 3.9 GHZ when i plug back in it start again tot go very slow GHZ drop from 3.9 to 2.6-2.9 GHZ, i tryed to downgrade bios in all possible ways but no luck and also i reinstalled windows.Any ideeas ?Thank you !

1 person had the same question
1 REPLY 1

‎10-30-2022 03:07 AM

HP Recommended

Hello @Alescs1601 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Component Tests ( AC Adapter / Battery )

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

 

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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