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Message 1 of 2
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After BIOS update password no longer recognized

HP Recommended
15-DH series
Microsoft Windows 10 (64-bit)

Hi. As the title says, the computer after BIOS update no longer recognize my password. Im 100% sure its the correct password becase i use the same on all my notebooks.


There was another case like this:


I've check with local support and they just blame me for this BIOS bug, and state that its not a fault of the device hardware and wont be covered under warranty. Seems like they dont see a BIOS that wont correctly store the password as a hardware fault.



Someone has any advice?

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Message 2 of 2
Flag Post
HP Recommended

Hey Rodrigo-A


Thank you for visiting the HP Support Community.


I really understand your frustration as User, but this is the kind of help only suport can give to you.


And also, of course, according to the Community's Rules of Participation:


4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.


Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


Kind regards,



I work on behalf of HP.
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