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OMEN by HP 16.1 inch Gaming Laptop 16-k0000 (594K2AV)

Hello, Is it true that I have to set graphics to integrated graphics in Windows settings as well as in the Nvidia Control Panel for games to work? Otherwise, the games will not run and will show a black screen. This solution does not work in the case of Alan Wake 2!! And it keeps freezing, and only sounds come out! I updated everything, including Windows and graphics card.Thank you in advance

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Hi @Vahidde,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Excellent description and a great diagnosis. It is greatly appreciated.           

 

This might require one-on-one interaction to fix the issue via remote assistance.  

 

We have limited support boundaries in the support community as of now. I would request you to reach out to our phone support 

 

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