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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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A few days ago, windows tried to update BIOS, didn`t work, and now the laptop is bricked. 
Took it to a repairshop, they told me they needed a copy of the code inside another identical laptop to make it work.
Since I can`t do anythjing on the laptop, no display, doesnt boot up, I cant use the laptop, I need to upload a new functioning BIOS to be able to boot it. 
Talked to HP Support, they told me to simply send it to them, they would replace the MB and charge me 500US$. Why do I have to pay for that? I can`t comprehend. 
If anyone has a omen 17-ck1020nr, i7 12th gen 3070ti could please let me know? I need a copy of the BIOS (that requires a specific electronic equipment), meaning the donor laptop has to go to a repairshop, make a copy and send it to me. I really need this, and HP refuses to provide it. For now the brand new laptop is complete bricked, I can`t even take it to an HP assistance because im not in US (where i bought it).

6 REPLIES 6
HP Recommended

The service agent should have extracted the bios from the drive.  It can be done as follows assuming the drive is not corrupted

 

The bios is in one or more of the three folders

BeemerBiker_0-1734137789368.png

 

The folder HP Tools is in a hidden partition.  

The agent should remove the drive (M.2 ssd ?) and attach it to a USB adapter.

The drive will show up as a hidden partition probably "EFI" or "HP Reserved" or maybe "Recovery" depending on the model

It can be unhidden by assigning a drive letter using the administrative tool diskpart

for example

BeemerBiker_1-1734138076801.png

 

Once assigned the "m" drive can be accessed. Look for HP Tools and pick a bios.

 

this 8 year old app may or may not be easier to use than the above

 

======

If the drive is corrupted then try either of the bios found below

https://support.hp.com/us-en/drivers/omen-17.3-inch-gaming-laptop-pc-17-ck1000/model/2100997926?sku=...

possibly there is a code on the motherboard or case to identify which "family rom" bios is to be used. Our senior expert @Paul_Tikkanen may be able to tell which, if any, of the two bios are designed for your laptop.

 

 

sorry about this,  My Omen desktop has a bios jumper that can be used to restore the original bios. I do not know if your Omen laptop has that feature.

 

 

 

 

 

 


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HP Recommended

Hello,
Thank you for the detailed explanation. I will have my technician review it.
Although I'm not an expert on this topic, my technician mentioned that a different type of BIOS is required. It seems that the .exe file cannot be used since we're unable to boot the laptop. Instead, they need the raw BIOS file to directly flash onto the motherboard chip. Based on your tutorial, I understand that this file might be located on the SSD, possibly in a separate partition. If that's the case, this would be an easy solution from my perspective.
Thanks again!

HP Recommended

The BIOS stored in HP Tools are in binary ROM form and can be flashed to the BIOS chip using any of the cheap programming devices.

 

Did you or the agent try the WIN-B tool?  it would fetch the same binary file and try to write it back to the board

HP support video for bios recovery

Click here to see how to recover your BIOS.
Do 1, 2, and the first part of 3.
For the second part of 3 you will need a USB flash drive and possibly an
older BIOS if the recent BIOS caused the problem. Make sure the USB flash had LED lights.

For laptops, step 2 'CMOS reset' there is no CMOS battery nor CMOS switch and no need to open the laptop. Use the Windows key + 'v' as explained here.

To install from USB.
When you power up your system the LEDs on the flash drive should flash once at the instant power is applied. They will then flash about three to five seconds later (hopefully). When they flash a second time that means the files are being read from the flash drive. If you never see it flash a second time then the boot loader is damaged and you cannot recover the bios unless you use a programming tool or replace the chip. You hold down the Windows key + B key when powering up with the USB flash inserted.


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this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

Well, things didnt work out as expected...
Below is the report from the repair company:
Following the step-by-step instructions provided and downloading the BIOS file from HP's website, the files were extracted from the executable provided by the company. The original file installed in the BIOS chip was read using an EPROM programmer to identify the correct file, as HP provides more than one option. The 08A13 file, with 16MB, which is compatible with the motherboard model, was used. I also reprogrammed with other files provided by HP as an attempt, but it was not effective either. I then restored the machine's original file.
They had previously told me that this method would probably not work, according to them the BIOS files in HP website are only updates, and they wont work alone, needing an original BIOS. 
Does that make sense? I have little to no experience in such a deep subject.

HP Recommended

They download the bios in the ROM and looked at it to verify the ROM ID 8A13.

This is normal procedure as discussed here (downloading the existing bios)

They downloaded the bios from the motherboard, saw 8A13 and found the matching 8A13 on the HP web site.   This was then reflashed and did not work so they tried older 8A13 versions

 

However, I looks like (I am guessing) that 8A13 is NOT the correct bios.

 

it is either 8A18 or 8A1A

Both of these were released just this Dec 2024 here

 

If they tried the 8A18 or 8A1A and they failed then I suspect the system is damaged beyond repair.

 

I did find an 8A13 bios at HP in the 2022 crisis recovery folder.  Possibly that is the same one they tried. Maybe not???

BeemerBiker_0-1735919985342.png

 

click here first then select Diagnose other potential issues

then select the 4-in-1 USB key

download only the 2022 products

have the programmer try the 8A13 there

 

if your laptop was designed and manufactured after 2022 then obviously the 8A13 is not the correct bios.

 

this is the best I can do, sorry.

 

This link shows how to get warranty information.
Click here to read how to dispute a warranty.

Click here for: Rights in the UK

Click here for: Rights in USA

to contact an agent:
your support page
Select the product you need help with and scroll down to support options.
Select "Contact us". You can change country and language if necessary.

Let me know what you find out.


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HP Recommended

Also, regarding the motherboard replacement not being covered under most warranties, for HP it's the cost issue for limited warranty that's a factor. We live in the US and were able to get HP to replace my motherboard after some pretty "interesting" back and forth about the limited warranty, but then in their notation of the service receipt, I took it to mean this was a "never again" scenario with what they denoted. Also, being you're in a different country HP doesn't allow travel warranties. 

 

Now regarding the BIOS if you have another computer or can get a friend or library to let you use theirs, you could try to flash a new one and boot from it to try and fix it. You should also always make a restore point before updating the BIOS and save it to a completely separate USB drive so if anything happens to your main computer or your flash drive, you'll have a backup.

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