Application randomly closing, screen flicker sometimes aswell

[mav731]

My Applications randomly seems to close on its own, happened more than once.

the other issue is screen flicker.

i have updated all my drivers and everything is up to date.

have ran the following in CMD as administrator.

anything i can do to fix these issues please?

[Nal_NR]

Hi @mav731,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Experiencing applications closing randomly and screen flicker issues on your Victus by HP 15.6 Inch Gaming Laptop 15-Fa1000 can be frustrating, especially after ensuring all drivers are up to date. Here are some additional troubleshooting steps you can take to address these issues:

1. Check for Overheating

• Overheating can cause applications to close and screen flickering.
  • Ensure the laptop is placed on a hard, flat surface to allow proper airflow.
  • Use a cooling pad if available.
  • Check the laptop's vents for dust and clean them if necessary.

2. Run Hardware Diagnostics

• Use HP's built-in hardware diagnostics to check for hardware issues:
  1. Turn off the laptop.
  2. Turn it on and immediately press the F2 key repeatedly until the HP PC Hardware Diagnostics UEFI menu appears.
  3. Run the System Tests and Component Tests, especially focusing on the graphics and memory tests.

3. Adjust Power Settings

• Sometimes power settings can cause instability.
  1. Go to Settings > System > Power & sleep.
  2. Click on Additional power settings.
  3. Choose High performance or Ultimate performance if available.

4. Check for Software Conflicts

• Background applications or services can cause instability.
  • Perform a clean boot to isolate any software conflicts:
    1. Press Windows + R, type msconfig, and press Enter.
    2. Go to the Services tab, check Hide all Microsoft services, and click Disable all.
    3. Go to the Startup tab and click Open Task Manager.
    4. Disable all startup items.
    5. Restart your computer and see if the issues persist.

5. Update BIOS

• Ensure your BIOS is up to date, as BIOS updates can resolve hardware compatibility issues:
  1. Visit the HP support website and locate the BIOS update for your model.
  2. Follow the provided instructions to update the BIOS.

Kindly check the next set of steps in the next steps.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @mav731,

Please find the next set of steps below. 

6. Check Event Viewer

• The Windows Event Viewer can provide more details on why applications are closing:
  1. Press Windows + X and select Event Viewer.
  2. Expand Windows Logs and click on Application.
  3. Look for any errors or warnings around the times the applications closed and screen flickering occurred.

7. Run System File Checker (SFC) and DISM

• Corrupted system files can cause instability:
  1. Open Command Prompt as an administrator.
  2. Type sfc /scannow and press Enter.
  3. After the scan completes, type DISM /Online /Cleanup-Image /RestoreHealth and press Enter.
  4. Restart your computer.

8. Check Graphics Settings

• Adjusting your graphics settings can help with screen flicker:
  1. Right-click on the desktop and select Display settings.
  2. Scroll down and click on Graphics settings.
  3. Ensure that your gaming applications are set to use the high-performance GPU.

9. Reinstall Graphics Drivers

• Sometimes a clean installation of graphics drivers can resolve issues:
  1. Download the latest graphics driver for your GPU from the manufacturer's website (NVIDIA or AMD).
  2. Uninstall the current graphics driver from Device Manager.
  3. Install the downloaded driver and restart your computer.

10. Check for Malware

• Run a full system scan using Windows Defender or reputable third-party antivirus software to rule out malware as a cause.

Summary:

1. Check for Overheating: Ensure proper ventilation and cooling.
2. Run Hardware Diagnostics: Use HP's built-in diagnostics.
3. Adjust Power Settings: Set to High Performance.
4. Check for Software Conflicts: Perform a clean boot.
5. Update BIOS: Ensure BIOS is up to date.
6. Check Event Viewer: Look for error logs.
7. Run SFC and DISM: Repair system files.
8. Check Graphics Settings: Optimize settings for performance.
9. Reinstall Graphics Drivers: Perform a clean driver installation.
10. Check for Malware: Run a full system scan.

If the issues persist after trying these steps, consider reaching out to HP phone support for further assistance. There might be a deeper hardware issue that requires service. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[mav731]

Hi,

most of these are ones i have already done, but number 6 it looks like i got some errors and warnings on that day:

The Open procedure for service "WmiApRpl" in DLL "C:\windows\system32\wbem\wmiaprpl.dll" failed with error code The device is not ready.. Performance data for this service will not be available.

The Open procedure for service "MSDTC" in DLL "C:\windows\system32\msdtcuiu.DLL" failed with error code The system cannot find the file specified.. Performance data for this service will not be available.

The Open procedure for service "ESENT" in DLL "C:\windows\system32\esentprf.dll" failed with error code Access is denied.. Performance data for this service will not be available.

A provider, IntelMEProv, has been registered in the Windows Management Instrumentation namespace root\Intel_ME to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.

Faulting application name: WinStore.App.exe, version: 0.0.0.0

[Nal_NR]

Hi @mav731 ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!