BOOT error boot device not found

[ShahebazShaikh]

 This error is randomly occurred in the morning my laptop was running fine but in the evening this error came 

    I just want to know the solution of it and the cause. I think that error caused due to damage in nvme port or nvme ssd on which the os is installed 

    This same error came a couple of months ago then I removed the ssd and reinstalled after that laptop was running fine but I don't know what happened now 

[Sneha_01]

Hi @ShahebazShaikh,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The "BOOT DEVICE NOT FOUND" error typically indicates that your laptop is having trouble locating the storage device that contains the operating system. This can be due to several reasons, including issues with the NVMe SSD, the connection, or other hardware and software problems.

Potential Causes

1. Loose or Disconnected NVMe SSD: If the SSD is not properly connected, it can cause this error.
2. Damaged NVMe SSD: Physical damage to the SSD can make it unreadable.
3. Faulty NVMe Port: Problems with the NVMe port can prevent proper communication between the SSD and the motherboard.
4. Corrupted Boot Files: Corruption in the boot sector or system files can lead to boot issues.
5. Firmware or BIOS Issues: Outdated or corrupt firmware or BIOS settings can affect the system’s ability to recognize the SSD.

Troubleshooting Steps

1. Check Physical Connections

1. Turn Off and Unplug Laptop: Ensure your laptop is powered off and unplugged from any power source.
2. Open Laptop: Access the NVMe SSD compartment. Refer to your laptop's service manual for instructions if necessary.
3. Reseat the SSD:
   • Carefully remove the NVMe SSD.
   • Inspect the SSD and slot for any visible damage or debris.
   • Reinsert the SSD securely into its slot.

2. Run Hardware Diagnostics

Built-in Diagnostics:

• Many laptops come with built-in diagnostic tools. Restart your laptop and press the key to enter diagnostics (often F2, F12, or Esc).
• Run a complete hardware diagnostic test to check the health of the NVMe SSD and other components.

Use Manufacturer’s Tools:

• If your laptop HP provides specific diagnostic tools or software, use them to check the SSD health.

3. Update BIOS/UEFI

1. Check for BIOS Update:
   • Visit the laptop HP support website and check for any available BIOS updates for your model.
   • Follow the HP instructions to update the BIOS. This can sometimes resolve issues with hardware detection.

4. Check Boot Order in BIOS/UEFI

1. Access BIOS/UEFI:
   • Restart your laptop and enter the BIOS/UEFI settings (often by pressing F2, Del, or Esc during startup).
2. Check Boot Order:
   • Ensure that the NVMe SSD is listed as the primary boot device.
   • Save changes and exit the BIOS/UEFI settings.

5. Test with Another SSD

1. Use a Different NVMe SSD:
   • If you have another compatible NVMe SSD, install it and see if the laptop can boot. This will help determine if the issue is with the SSD itself.

6. Check for Error Messages:

• If the error message includes specific error codes (like "1000087240"), search for those codes on the Hp website or forums for more detailed troubleshooting.

7. Recover Data:

• If you need to recover data from the SSD, you can use a bootable USB drive with a recovery tool or operating system.
• Connect the SSD to another computer if necessary using an NVMe to USB adapter.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support